Chakradhar Karthikeya Tadepalli

Quality Specialist

Amazon Development Centre India Pvt Ltd

Hyderabd

07.2020 - Current

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Communicating with stakeholders on regular basis, perform deep dives and ad-hoc analysis for generate insights on improving program metrics and compliance forecasts.
Handled the various processes and use-cases across NA and EU regions and was successful in improving the quality of the program by bringing down the auditor level defects to 2% from 14% on it's launch.
Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees for the purpose of knowledge transfer and skill development with a team of 60+ Head Count.
Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Implemented process improvements to increase productivity in quality assurance operations.
Promoted adherence to quality standards by educating personnel on quality control.
Took the ownership of Developing and implemented QuickSight dashboards that tracked the performance of delivery associates and improved the compliance of various programs across NA and EU regions by ~7% YOY
Conducted root cause analysis to identify process weaknesses and lead improvement initiatives, resulting in reduction in customer complaints.
Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
Created dashboard for managing team level operational metrics and provide call outs for weekly,monthly, quarterly business reports and handling KPIs of the team.
Conducted work flow analysis and took the ownership of streamlining the program on inputs given in audits which improved the program productivity by 50% which in turn helped in slashing down the Headcount invested in the program by 40%.