
Analytical and results-driven Capacity Analyst with proven expertise in Workforce Management functions such as capacity planning, and staffing optimization. Skilled in utilizing WFM tools and Excel (Pivot Tables, VLOOKUP) to build accurate resource models, drive operational efficiency, and ensure service level targets are met while controlling costs.
Learning Agility
Analytical Thinking
Communication (Verbal & Written)
Root Cause Analysis (RCA)
Operations Management
SOP Development & Documentation
Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)