Chakshi Sharma
Capacity Analyst
Noida
Summary
Analytical and results-driven Capacity Analyst with proven expertise in Workforce Management functions such as capacity planning, and staffing optimization. Skilled in utilizing WFM tools and Excel (Pivot Tables, VLOOKUP) to build accurate resource models, drive operational efficiency, and ensure service level targets are met while controlling costs.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Capacity Analyst
Wipro
Noida
03.2020 - Current
- Experienced Capacity Analyst in Workforce Management with a strong background in capacity planning, and real-time monitoring to optimize resource utilization. Proficient in analyzing historical data, shrinkage trends, and volume patterns to ensure accurate headcount and staffing models. Skilled in using advanced Excel functions (pivot tables, VLOOKUP, macros) for data-driven decision-making and performance reporting. Adept at creating capacity plans that balance service level targets, occupancy, and cost efficiency.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Demonstrated expertise in client communication and effective stakeholder management to ensure alignment, timely delivery, and successful outcomes.
- Led regular client and stakeholder calls to drive alignment, address concerns, and ensure smooth execution of deliverables.
Resource Manager Analyst
Wipro
- Current
- Collate and produce effective information and reports by producing regular analyses to ensure the management team has the accurate information required to assist in goal attainment and KPI awareness.
Scheduler
Wipro
- Current
- Efficiently optimizing, planning & creating a weekly schedule of available workforce to get maximum utilisation of resources to meet the SLA goals in a timely fashion.
RTM and SAM
Wipro
- Current
- Reorganization of employee schedules on demand to check if schedules are meeting the metrics.
Education
Bachelor of Commerce -
Mahatma Jyotiba Phule, Rohilkhand
Barelly01.2019
Senior Secondary -
Shri Guru Ram Rai, Kotdwar
Kotdwar01.2015
High School -
St. Joseph Convent School, Kotdwar
Kotdwar01.2013
Skills
Timeline
Capacity Analyst
Wipro
03.2020 - Current
Resource Manager Analyst
Wipro
- Current
Scheduler
Wipro
- Current
RTM and SAM
Wipro
- Current
Bachelor of Commerce -
Mahatma Jyotiba Phule, Rohilkhand
Senior Secondary -
Shri Guru Ram Rai, Kotdwar
High School -
St. Joseph Convent School, Kotdwar
REWARD
April 2021 | Wipro SHIMMER AWARD, April 2022 | Wipro ILUMINATE AWARD, April 2025 | Wipro ILUMINATE AWARD