Chaman Kumar
Mumbai
Summary
Intend to build a career where I can apply my skills and knowledge for the progress of my organization, which permits me and encourage me to attain the goals and objectives set for itself and as a result the achievement of my personal aims.
Overview
14
14
years of professional experience
Work History
Dy. Manager
Reliance Industries Ltd
Mumbai
09.2019 - Current
- Managing International long distance (ILD) Voice and international Roaming services.
- Fault Analysis, VIP IR Complaints, SIGOS testing, Globe touch (NTR) & DEA Configuration.
- Responsible for IR issues like location update, MO & MT call, SMS issue Investigate and resolve international roaming issues of IR customer.
- Reports IR failure issue to roaming partners.
- Working knowledge of GSM Map, Diameter, CAMEL & SIP Protocols.
- Hands on Experience of IRIS & RIA tool for analysis of ISUP/SIP call traces.
- Working on SIP call issue of various customers (National long-distance call & international calls) such as post dial delay, Dead call, ASR & ACD related issue of routes etc.
- Call monitoring & call handling for Customer, SIP call traces.
- Operation and maintenance of IP Multimedia Subsystem (IMS).
- Troubleshooting for Nokia CFX - 5000 (P/SCSCF), BGW, Open TAS, I-CSCF, I-BCF.
- Handling Trouble tickets, performing health check for IMS nodes, preparing Clear Code reports and analysing on daily basis.
- To carry out the daily O&M tasks and raise the trouble-tickets with the vendor in case of any system malfunction and implement the various fixes as suggested by the vendor support team.
- Interacting with internal teams such as IP, Transport, HSS and Sec Team for Fault restoration.
- Co-ordination with Circle team and internal NOC teams for service testing, troubleshooting and new feature testing.
- Handling issues raised by the circle team and customer.
- Participating on bridge conference call, coordinating with Vendor and interoperation team for network restoration on outages.
- Executing MOP provided by vendor for changes of configuration as well as new feature addition on the node.
Analyst (RF)
Accenture Solutions Private Limited
Manesar
10.2017 - 09.2019
- Working at Client location BHARTI AIRTEL LTD Manesar in ISP Fault management 24
- 7 Shift.
- L2 Level Troubleshooting on Cisco & Juniper Router.
- Re- Provisioning of B2B Circuit.
- Responsible for troubleshooting routing problem, latency, route, reachability issue with destination & packet drops issues, peering issues, mail relate disconnection WAN.
- Responsible for Critical customer handling.
- Hands-on experience with different Application- CRM, Putty, Metasolve.Remedy.
- Hands-on experience on transport NMS – ECI, TEJAS.
- Configuration trouble-shooting on various RF device Radwin, cambium & Maksat.
- To provide technical support to field engineer regarding link Troubleshooting.
- Raising ticket no. to resolve customer issue and follow-up with concerned franchisee.
- Resolve problem related to link and check link parameters.
- Check response and usage of link.
- Check routes and routing issue for link.
Sr. Engineer
ESSJAY ERICSSON PVT LTD
01.2017 - 10.2017
- Responsible for operation & maintenance of 2G, 3G and 4G BTS.
- E1 Extension, Making Trail creation and VLAN bypassed.
- Perform BSC and RNC activity.
- Rectification of FI cells on Daily basis.
- Interact & solve the network related technical customer complaints.
- TRX creation, deletion and Block TRX rectification.
- RSL correction.
- Regular PM of sites.
- Lookout the Infra related issues.
- Regular PM of SDH & Hub nodes.
- Regularly health check-up & Local Monitoring from BSC.
- Alarm monitoring and fault management.
BSS FLM Engineer
NOKIA SOLUTIONS AND NETWORKS INDIA PVT LTD
03.2016 - 01.2017
- Responsible for operation & maintenance of 2G, 3G and 4G BTS.
- Perform BSC and RNC activity.
- Rectification of Poor TRX quality, Poor TCH assignment cell and DCR & BCR cells on Daily basis.
- Interact & solve the network related technical customer complaints.
- Making Trail creation and VLAN bypassed.
- EDAP creation.
- TRX creation, deletion and Block TRX rectification.
- Regular health check-up & Local Monitoring from BSC.
- Alarm monitoring and fault management.
BSS FLM Engineer
NOKIA SIEMENS NETWORKS
03.2015 - 12.2015
- Company Overview: Payroll of Accord Synergy Pvt ltd
- Responsible for operation & maintenance of 2G & 3G BTS.
- Maintain the KPI of BSC.
- Rectification of Poor TRX quality, Poor TCH assignment cell and DCR & BCR cells on Daily basis.
- Interact & solve the network related technical customer complaints.
- RSL correction.
- Regular PM of sites.
- Lookout the Infra related issues.
- Regular PM of SDH & Hub nodes.
- Regular health check-up & Local Monitoring from BSC.
- Alarm monitoring and fault management.
- Payroll of Accord Synergy Pvt ltd
Network Operation Engineer
VODAFONE SPACETEL LTD
02.2011 - 01.2015
- Responsible for operation & maintenance of about 125 sites & 1 BSC.
- Maintain the KPI of BSC.
- Interact & solve the network related technical customer complaints.
- Regular Trx addition.
- Vendor management.
- Ceragon SDH & IP 10 ring implementation & traffic shifting.
- Regular PM of sites.
- Lookout the Infra related issues on our own sites.
- Regular PM of SDH & Hub nodes.
- Regular health check-up & Local Monitoring from BSC.
Education
B.Tech - Electronics & Telecommunication
Institution of Electronics & Telecommunication Engineers
New Delhi01.2008
10+2th -
B.I.E.C. PATNA
PATNA01.2000
10th -
B.S.E.B. PATNA
PATNA01.1998
Skills
- SIP protocols
- Performance improvements
- Service testing
- Customer service
- Vendor relationship management
Summary Of Projects
Design Wi- Fi Amplifier system, 2, Team Leader, 2 months
Elective Paper
- Computer Network
- Opto electronics and optical communication
Extra Curriculum
- Two times ‘waves’ award winner.
- One time ‘superstar’ award winner.
Phone No
7091498770
Career Overview
Currently working as Assurance Engineer ILD Roaming in NOC operations with resolution of Faults troubleshooting for Reliance Industries Ltd. Good handling on multiple NOKIA IMS nodes such as SBC, Open BGW, CFX (P/S CSCF), I-BCF, I-CSCF, and MGCF, DEA, NTR and Interfaces associated with it. Handling customer issue, CDR extracting and analysing, handling Trouble tickets and KPI monitoring. Involvement in Planned Event for change in network and proceed to service testing. Ability to work in 24x7 Shift Operations, under pressure and proactive timely manner.
Personal Information
- Father's Name: Radhakant Mishra
- Date of Birth: 05/04/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Dy. Manager
Reliance Industries Ltd
09.2019 - Current
Analyst (RF)
Accenture Solutions Private Limited
10.2017 - 09.2019
Sr. Engineer
ESSJAY ERICSSON PVT LTD
01.2017 - 10.2017
BSS FLM Engineer
NOKIA SOLUTIONS AND NETWORKS INDIA PVT LTD
03.2016 - 01.2017
BSS FLM Engineer
NOKIA SIEMENS NETWORKS
03.2015 - 12.2015
Network Operation Engineer
VODAFONE SPACETEL LTD
02.2011 - 01.2015
B.Tech - Electronics & Telecommunication
Institution of Electronics & Telecommunication Engineers
10+2th -
B.I.E.C. PATNA
10th -
B.S.E.B. PATNA