POUCHAMGAI KAMEI
SOUTH DELHI
Summary
Customer-focused leader with expertise in customer relationship management and conflict resolution. Mentored teams to optimize service delivery and enhance engagement, driving retention and satisfaction. Proven ability to make informed decisions that support organizational growth.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Vice President
Gangluan Pinjang Students Union
Imphal
12.2023 - Current
- Mentored committee members to enhance leadership and organizational skills, contributing to effective team dynamics.
- Developed and executed strategic plans to support the vision of the organization.
- Collaborated with executive team on strategic decisions for company-wide initiatives, aligning efforts with organizational goals.
Customer Service Representative
Ienergizer It private Limited Noida
SOUTH DELHI
10.2024 - 05.2025
- Resolved customer inquiries and complaints promptly, improving satisfaction levels.
- Processed orders, ensuring timely delivery of products.
- Maintained detailed records of customer interactions and transactions.
- Educated customers on offered products and services to improve understanding.
- Coordinated with team members to optimize service delivery efficiency.
Executive
Rongmei Collegiate' Organization Imphal RCOI 2023-24
Imphal
09.2023 - 10.2024
- Managed organizational events and activities for Rongmei Collegiate' Organization.
- Oversaw project timelines to ensure timely execution of initiatives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
President of Student Affairs
Zeliangrong-Inpui Students Union 2023-24 DM College
Imphal
09.2023 - 08.2024
- Spearheaded student engagement initiatives, enhancing campus community involvement and fostering a sense of belonging.
- Coordinated events promoting cultural awareness, increasing student representation and engagement across diverse groups.
- Resolved conflicts among individuals and groups, facilitating better communication and collaboration within the college community.
Education
Bachelor of Arts - Humanities
DM College of Arts Imphal
Imphal Manipur08-2024
Skills
- Strategic planning
- Risk management
- Customer relationship management
- Critical thinking
- Organizational skills
- Conflict resolution
Languages
English
Proficient (C2)
C2
Manipuri
Proficient (C2)
C2
Rongmei
Native
Native
Hindi
Intermediate (B1)
B1
Hobbies
- Reading
- Cooking
- Volleyball
- Volunteer
Certification
School for Employee Education and Development- Chief Human Resource Ienergizer
Timeline
Customer Service Representative
Ienergizer It private Limited Noida
10.2024 - 05.2025
Vice President
Gangluan Pinjang Students Union
12.2023 - Current
Executive
Rongmei Collegiate' Organization Imphal RCOI 2023-24
09.2023 - 10.2024
President of Student Affairs
Zeliangrong-Inpui Students Union 2023-24 DM College
09.2023 - 08.2024
Bachelor of Arts - Humanities
DM College of Arts Imphal