Reading Books, Cricket, Learning New things
Chan Basha S
Senior Ticketing Executive
No.180, Deva Nagar, Near Oil Mill, Tiruvallur,Tamil Nadu
Summary
- Experienced Senior Ticketing Executive well-versed in customer service and sales. Attentive to business needs and strategic in approaching new and existing customers to maximize revenue potential. More than 5-6 years of experience in Travel Industry.
- Seasoned team member experienced with booking practices for individuals and groups of people. Successful working by telephone, email or remote digital services to complete sales. Gifted communicator, planner and problem-solver.
- Collaborative Senior Ticketing Executive experienced working with airlines to secure pricing and close deals. Detail-oriented and methodical administrative professional with strong leadership, organizational and multitasking abilities. Driven to pursue new revenue opportunities and boost bottom-line profitability.
Overview
4
4
Languages
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Senior Ticketing Executive
Goomo Leisure and Travel Solutions
Chennai, Tamil Nadu
10.2018 - 09.2020
- Handing all the travel queries of corporate clients and B2C clients, responding to the mails and Calls, Group requests, working in GDS GALILEO, SABRE, AMADEUS ESCALATION, REFUNDS, REISSUANCE online portals issuance follow up of payments, billing invoices, etc.,
- Generated, pursued and converted leads at 100% rate.
- Secured prices, closed deals and organized all paperwork.
- Kept online and offline queues moving smoothly during sales of high-demand tickets.
- Capitalized on cross-selling opportunities to increase revenue.
- Exceeded goals through effective task prioritization and great work ethic.
Senior Executive
Air Travel Enterprises India Ltd
Chennai, Tamil Nadu
05.2017 - 10.2018
- Handing all the travel queries of corporate clients, responding to the mails, Group requests, working in GDS GALILEO, SABRE, AMADUES online portals of TBO, ATLAS, Hotels, Tour packages, client handling, follow up of payments, billing invoices, etc.,
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Increased company growth through effective collaboration with sales and marketing departments.
Process Associate
Interglobe Solutions
Chennai, Tamil Nadu
11.2015 - 05.2017
- I deal with all the agent queries regarding the errors and doubts occurred in the GDS GALILEO such as Cancellation, Refund processes, EMD issuance, Revalidation, Reissuance, Group bookings and fare errors.
- Developed standard operating procedures and document workflows for current and future process steps.
- Developed and executed plans to monitor standard process adherence.
- Conducted training and change management processes to improve operations.
Senior Operations Executive
Sign IN Travels Private Ltd
Tirupati, Andhra Pradesh
03.2015 - 11.2015
- Worked as SENIOR EXECUTIVE OPERATION.
- Making airline ticket bookings, Cancellation, Rescheduling, Refund processes and other ticketing issues in Amadeus, Galileo CRS and group bookings for tour packages negotiating with respective airlines to get best fare.
- Went as a tour manager for 2corporategroups to GOA PACKAGE and GUJARAT PACKAGE.
Visa Consultant
Air Wing Travels Private Ltd
Tirupati, Andhra Pradesh
03.2012 - 10.2014
- Making documentation for all countries Visa and explaining the procedure and required documents for applying Visa to customer.
- Preparing model Charted Accountant Certificate, giving counseling for the clients to attend the interviews conducted in Embassies.
- Communicating with clients through e-mail/ phone and acknowledging all the queries and close the calls within TAT.
- Success rate of 100% for US visa for Business and Tourist B1/B2, Temporary Religious Work Visa R-1, Student Visa.
- Provided Visa for Thailand, Malaysia, Singapore, Srilanka, China, South Korea, Australia, Canada, United Kingdom, South Africa, Dubai and many other Countries.
Education
Secondary School Certificate -
Sri Vinayaka Vidhyalaya English Medium High School
Tirupati 06.2003 - 05.2004
Board of Intermediate - M.P.C
Vikas Junior College
Tirupati 03.2005 - 07.2007
B.E - Computer Science
Sri Venkateswara College Of Engg & Tech
Tiruvallur 08.2007 - 07.2011
Diploma - Foundation in Travel And Tourism
IATA Training And Development Institute
Montreal 11.2014 - 02.2015
Skills
Microsoft Word, Microsoft Excel, Windows 10, Windows XP
Reservation management
Invoicing understanding
Airline collaboration
Cross-selling abilities
Loss prevention training
Android Studios by using Kotlin
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Certification
Travelport Smartpoint Basic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Senior Ticketing Executive
Goomo Leisure and Travel Solutions
10.2018 - 09.2020
Senior Executive
Air Travel Enterprises India Ltd
05.2017 - 10.2018
Travelport Smartpoint Basic
11-2015
Process Associate
Interglobe Solutions
11.2015 - 05.2017
Senior Operations Executive
Sign IN Travels Private Ltd
03.2015 - 11.2015
Diploma - Foundation in Travel And Tourism
IATA Training And Development Institute
11.2014 - 02.2015
Visa Consultant
Air Wing Travels Private Ltd
03.2012 - 10.2014
B.E - Computer Science
Sri Venkateswara College Of Engg & Tech
08.2007 - 07.2011
Board of Intermediate - M.P.C
Vikas Junior College
03.2005 - 07.2007
Secondary School Certificate -
Sri Vinayaka Vidhyalaya English Medium High School
06.2003 - 05.2004