Outing with Friends, Listening Music, Dancing,Shopping etc
Firoz Siddiqui
Delhi
Summary
- To work in learning and challenging environment utilizing my skills and knowledge to be the best of my abilities and contribute to my personal growth as well as growth of the organization
- 5 Years experience of Galileo in Inter globe technology as a process associate(2014-2018)
- 3 years experience in Fares and ADMS(2018-2021).
- 1 year experience in Travel Boutique.com as Travel Consultant ops(2021-2023)
- Worked in Onkar International PVT LTD as Senior ticketing executive (2023-2024)
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
3
3
Languages
Work History
Senior Ticketing Executive
Onkar International PVT LTD
01.2023 - 01.2024
Travel Consultant Ops
Travel Boutique.com
01.2021 - 01.2023
Process Associate
Inter Globe Technology
11.2014 - 12.2021
- Provide Galileo/Amadeus product related support and solution to the travel agent
- Attending travel agent airline calls
- Making reservation and ticketing
- Provide necessary help to travel agents
- Co-ordinate with various vendors and travel agents for problem resolution
- Assist where needed with fare filing through CAT35/25 along with historical fare calculations, rules and regulations set by the airline
- Issue CAT35/25, manual fare builds, allocation and group fares
- High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment
- Deal with re-issues, refunds and revalidations (VR3) guidance in various scenarios to travel agent and rectify the errors
- Report to resolve VR3 Product enhancement
- Investigate ADMs/ACMs received and challenge if possible
- Update internal systems with ones that stand
- Develop and update product knowledge of airlines and services, including attendance at appropriate training
Education
Matriculam -
CBSE Board
Senior Secondary - undefined
CBSE Board
Graduation - Commerce
D.U
Skills
Ability to work under pressure and under deadlines
Good team player
Self motivated and hardworking
Quick learner
Operating system (Windows 2000- Windows XP)
Microsoft Office (MS Word, MS Excel, MS PowerPoint)
Roles And Responsibilities
- Provide Galileo/Amadeus product related support and solution to the travel agent.
- Attending travel agent airline calls.
- Making reservation and ticketing.
- Provide necessary help to travel agents.
- Co-ordinate with various vendors and travel agents for problem resolution.
- Assist where needed with fare filing through CAT35/25 along with historical fare calculations, rules and regulations set by the airline.
- Issue CAT35/25, manual fare builds, allocation and group fares.
- High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment.
- Deal with re-issues, refunds and revalidations (VR3) guidance in various scenarios to travel agent and rectify the errors.
- Report to resolve VR3 Product enhancement.
- Investigate ADMs/ACMs received and challenge if possible. Update internal systems with ones that stand.
- Develop and update product knowledge of airlines and services, including attendance at appropriate training.
Disclaimer
I hereby declare that the above stated information is true to the best of my knowledge and belief.
Personal Information
- Hobbies: Listening to soft music, Interacting with different types of people, Dancing, Singing, Hangouts with friends
- Father's Name: Mr. Mohd Ilyas
- Date of Birth: 08/06/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Interests
Timeline
Senior Ticketing Executive
Onkar International PVT LTD
01.2023 - 01.2024
Travel Consultant Ops
Travel Boutique.com
01.2021 - 01.2023
Process Associate
Inter Globe Technology
11.2014 - 12.2021
Senior Secondary - undefined
CBSE Board
Graduation - Commerce
D.U
Matriculam -
CBSE Board