CHANCHAL CHAKRABORTY
Kolkata
Summary
Self-motivated graduate with executive leadership skills and a strong background in business studies. Seeking a challenging role in a reputable organisation to leverage training and skills, contributing to company success. Committed to utilising interpersonal abilities to enhance customer satisfaction and experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MIS Team Lead
Tata Consultancy Services
Kolkata
01.2023 - Current
- Analysed data to determine trends and informed strategic decisions for team optimisation.
- Produced monthly dashboard metrics for executive review.
- Monitored team performance and suggested improvements for efficiency.
- Led meetings to assign tasks and communicate changes in priorities.
- Motivated teams to achieve goals through regular encouragement and team-building activities.
- Resolved team conflicts amicably to promote a collaborative environment.
- Created training documentation and facilitated training on standard SAP transactions.
- Helped with team recruitment, interviewing, and onboarding processes.
- Coordinated project tracking and managed administrative tasks for executives.
- Managed daily report updates and addressed client escalations.
- Reviewed customer feedback to identify process enhancement opportunities.
- Compiled daily production reports for client distribution.
- Provided constructive feedback to colleagues based on quality assurance measures.
Senior Process Associate
Tata Consultancy Services
Kolkata
07.2015 - 07.2019
- Led the implementation of process changes, resulting in a 20% increase in productivity.
- Analysed and optimised operational processes to enhance efficiency and reduce costs.
- Developed and monitored key performance indicators to evaluate and drive process performance improvements.
- Conducted regular process audits to identify areas for further enhancements and compliance.
- Spearheaded initiatives to adopt new technologies, improving process automation and efficiency.
- Promoted a culture of continuous improvement among team members through regular workshops.
- Collaborated with cross-functional teams to identify improvement opportunities in workflow.
- Maintained up-to-date knowledge of industry trends to recommend strategic adjustments.
- Analysed customer feedback to identify process improvement opportunities and enhance customer satisfaction.
- Implemented quality control measures to uphold high standards in process outputs.
- Streamlined communication between departments to enhance project coordination and execution efficiency.
- Managed project timelines and budgets to ensure timely completion within financial constraints.
- Established performance benchmarks for process operations, guiding teams towards excellence.
- Coordinated with IT department to troubleshoot process-related issues, minimising downtime.
- Coordinated logistics operations to streamline supply chain processes for efficiency gains.
- Negotiated with suppliers to secure cost-effective resources for operational needs.
- Prepared comprehensive reports on process metrics for senior management review.
- Oversaw risk management activities to mitigate potential impacts on operations.
- Facilitated training sessions for new associates on best practices and operational protocols.
- Performed in-depth process reviews, analyses and evaluations to aid continual evolution and growth.
- Managed detailed documentation of process guidelines to maintain consistency across departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Supported office operations by taking on ad-hoc clerical duties.
- Received, routed and distributed incoming mail and parcels.
- Secured data by following confidentiality procedures.
- Communicated ideas clearly across multiple channels to assist staff.
- Prepared routine business correspondence for office staff.
Process Associate
Tata Consultancy Services
Kolkata
07.2013 - 07.2015
- Collaborated with team members to achieve target results.
- Collaborated with team members to create a supportive environment focused on meeting target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Commerce - Finance & Accounts honours
Vivekananda College Thakurpukur
Kolkata, WB01-2013
Higher Secondary Examination -
Kalyani Central Model School
Kolkata, WB01-2010
Secondary Examination -
National Gems Higher Secondary School
Kolkata, WB01-2008
Skills
- SAP transactions
- Data analysis
- Data analytics
- Process improvement
- Process optimisation
- Quality assurance
- KPI management
- Project management
- Operational planning
- Operational support
- Task prioritising
- Team coordination
- Client support
- Customer relationship management
- Training development
- Team leadership
- Team development strategies
- Employee performance reviews
- Performance tracking
- Performance evaluation
- Issue resolution
- Stakeholder engagement
- Multilingual communication
- Leadership skills
- Observation skills
- Priority management
- Staff appraisals
- Microsoft Excel
Languages
English
Bengali
Hindi
Personal Information
Father's Name: Mr. Chandan Chakraborty
Hobbies and Interests
- Listening Music
- Watching Action Films
- Playing Cricket
- Riding Bike
Certification
- [Area of study] certified-Python, SQL & Power BI
Interests
- Photography
- Listening Songs
- Watching Movies & Cricket
- Playing Cricket
Timeline
MIS Team Lead
Tata Consultancy Services
01.2023 - Current
Senior Process Associate
Tata Consultancy Services
07.2015 - 07.2019
Process Associate
Tata Consultancy Services
07.2013 - 07.2015
Bachelor of Commerce - Finance & Accounts honours
Vivekananda College Thakurpukur
Higher Secondary Examination -
Kalyani Central Model School
Secondary Examination -
National Gems Higher Secondary School