Cortney Spooner
Warsaw
Summary
Dynamic Pricing Lead skilled in developing impactful pricing strategies and enhancing customer satisfaction. Proven track record of collaborating with cross-functional teams to align pricing initiatives with business goals. Expertise in SAP and advanced Excel, driving efficiency and data-driven decision-making.
Overview
13
13
years of professional experience
Work History
Pricing Lead
Syngenta Flowers
Pierceton
06.2024 - 05.2026
- Developed pricing strategies to improve market competitiveness and align with business goals.
- Collaborated with Sales, Product, and Finance teams to boost pricing alignment with business objectives.
- Negotiated key pricing contracts.
- Streamlined pricing approval process to enhance efficiency and reduce turnaround time.
- Managed inputs for SAP pricing system, ensuring accuracy in special pricing, quoting, and freight.
- Utilized Advanced Excel (VBA, Pivot Tables), Formula Usage, Power BI, and SAP.
Customer Service Representative
Syngenta Flowers
Pierceton
08.2019 - 05.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer inquiries regarding products, services, and company information, enhancing customer engagement.
- Managed accounts for multiple broker customers, fostering strong relationships and ensuring high satisfaction levels.
- Developed strong product knowledge of Flowers and Vegetalis to provide informed recommendations based on individual customer needs.
- Utilized SAP to manage customer service entries and changes, streamlining service processes.
- Processed seed sample requests for Flowers and Vegetalis, ensuring timely fulfillment.
- Issued credits and updated germ testing for customers.
- Utilized Excel, VLOOKUP, Pivot Tables, Formula Usage and Power Points.
International Customer Service Agent
DePuy Synthes
Warsaw
08.2018 - 08.2019
- Improved customer satisfaction by resolving international client inquiries effectively.
- Adapted to various time zones to assist global clientele flexibly.
- Reduced response times by efficiently prioritizing tasks and organizing workload according to urgency levels.
- Streamlined communication processes for improved efficiency in handling customer concerns.
- Provided support to sales teams by addressing product-related questions from international clients.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained team members and provided backup support for leadership.
- Utilized SAP for functions of customer service entry and changes.
- Utilized Excel, VLOOKUP, Pivot Tables, Formula Usage and Power Points.
International Customer Service Agent
Zimmer Biomet
Warsaw
03.2016 - 08.2018
- Identified potential challenges and provided proactive solutions to enhance client satisfaction.
- Negotiated language barriers through effective use of translation resources and cultural knowledge.
- Streamlined communication processes, enhancing efficiency in addressing customer concerns.
- Reduced response times by prioritizing tasks and organizing workload based on urgency.
- Executed customer service entries and modifications using SAP to manage client information effectively.
- Created and analyzed spreadsheets using Excel, including VLOOKUP, Pivot Tables, and various formulas to support data-driven decisions.
- Participated in cross-functional projects that contributed to overall company growth and success.
Lead Expeditor
Zimmer Biomet
Zimmer Biomet
03.2015 - 03.2016
- Enhanced visibility into expedited order statuses by implementing regular reporting mechanisms to update on progress toward key milestones.
- Built client trust through consistent follow-up on order statuses and prompt resolution of issues.
- Maintained accurate records of all shipments and deliveries, enabling precise tracking of materials throughout the procurement process.
- Improved overall efficiency by regularly reviewing processes for potential enhancements or adjustments based on changing requirements or constraints.
- Managed international documentation, including invoices and certificates of origin, ensuring compliance and accuracy throughout the procurement process.
Planner
Zimmer Biomet
Warsaw
02.2014 - 03.2015
- Engaged in long and short-term project planning to achieve on-time delivery of high-quality products.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Customized SAP production planning and scheduling tools to enhance support for factory production initiatives.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
Shipping Clerk
Biomet
Warsaw
08.2013 - 02.2014
- Coordinated with warehouse staff to achieve on-time order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Processed high-volume paperwork and collaborated with administrators to resolve invoicing and shipping issues.
- Trained new employees on company shipping policies and procedures, ensuring consistent quality across the team.
Education
Bachelor of Applied Science - Business Management
Purdue University
Fort Wayne05-2023
High School Diploma -
Warsaw Community High School
Warsaw06-2009
Skills
- Market pricing analysis
- Competitive pricing evaluation
- Pricing strategy
- Pricing optimization
- Pricing agreement management
- Pricing collaboration
- Strategic discounting
- Pricing software proficiency
- SAP pricing management
- SAP transactions
- Data integration
- Data analysis
- Profitability analysis
- Cost estimation
- Process improvement
- Cross-functional teamwork
- Advanced Excel usage
- Microsoft Office Suite
- Microsoft PowerPoint
- CRM management
- Pricing
- Customer Service
- Problem-solving
Affiliations
- Syngenta Flowers SWiFT+ Board Member
Timeline
Pricing Lead
Syngenta Flowers
06.2024 - 05.2026
Customer Service Representative
Syngenta Flowers
08.2019 - 05.2024
International Customer Service Agent
DePuy Synthes
08.2018 - 08.2019
International Customer Service Agent
Zimmer Biomet
03.2016 - 08.2018
Lead Expeditor
Zimmer Biomet
03.2015 - 03.2016
Planner
Zimmer Biomet
02.2014 - 03.2015
Shipping Clerk
Biomet
08.2013 - 02.2014
Bachelor of Applied Science - Business Management
Purdue University
High School Diploma -
Warsaw Community High School