Chanchal Kumar
New Delhi
Summary
Motivated and resourceful Supply Chain Specialist with over 15 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Well qualified Data Analytic proficient in handling complex customer issues an promoting positive experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Jagmohan motor Pvt. Ltd.
DELHI
11.2020 - 08.2022
- Lead a team of service advisors, technicians, and support staff, fostering a collaborative and high-performance work environment
- Resolved escalated customer issues promptly, demonstrating a commitment to ensuring positive customer experiences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Guided department employees on changes from management.
- Analyzed existing processes for potential cost savings initiatives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted performance reviews and provided constructive feedback to staff members.
Customer Support Executive
Witzenmann India Pvt
GURGAON
02.2014 - 09.2020
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Conducted regular cycle counts and physical inventories to maintain accurate records of stock levels.
- Resolving customer complaints regarding delivery timelines or product quality issues.
- Resolved issues related to shipment delays or incorrect orders in a timely manner.
- Oversaw loading and unloading activities at warehouses ensuring safety protocols were followed at all times.
- Organized outbound shipments according to customer requirements ensuring accuracy and timeliness.
- Monitored inventory levels and collaborated with vendors to ensure timely delivery of goods.
- Preparation of reports (damaged and stock) and bills
- Control over Stock availability, open P.O., in transit stock and Coordination with warehouse regarding the stock
- Preparation daily report for chep beans in related company portal.
Service Advisor
Pasco Automobile
GURGAON
01.2007 - 01.2013
- Preparing daily reports on excel for daily vehicle handling, per vehicle labor cost, spare parts details, and hold vehicle
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Giving the Training to Employees as per MSIL requirement
- Training Nomination in Maruti of all eligible person
- Resolved customer complaints in an efficient and courteous manner.
- Preparing report on excel according to Maruti requirement
- Preparing daily reports on excel on the bases of daily job card opening and closing of vehicle.
Education
Bachelor of Art -
Delhi university Correspondent
07.2011
Diploma in Mechanical Engineer -
PUSA Polytechnic, Delhi
07.2007
Skills
- SQL Server
- Power BI
- Advanced Excel
- Microsoft word
- Tableau
- Python
- Shift Scheduling
- Strategic business planning
- Estimating and Quoting
- Customer Service Management
- Inventory Management
- Resource Allocation
- Goal-Oriented
- Logistics Management
- Fleet Dispatch
Certification
Data Analyst Certificate, XL Academy (Dwarka), 11/2022, 10/2023
Accomplishments
- Achievements/Tasks
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Driving
- Playing Cricket
- Swimming
- Listening Music
Projects
Inventory Database Vertical by frequency Training and Cost Analysis module
Timeline
Service Manager
Jagmohan motor Pvt. Ltd.
11.2020 - 08.2022
Customer Support Executive
Witzenmann India Pvt
02.2014 - 09.2020
Service Advisor
Pasco Automobile
01.2007 - 01.2013
Bachelor of Art -
Delhi university Correspondent
Diploma in Mechanical Engineer -
PUSA Polytechnic, Delhi
Data Analyst Certificate, XL Academy (Dwarka), 11/2022, 10/2023
Similar Profiles
Sarvan PahalSarvan Pahal
Administrator at Jagmohan Automotive Pvt LtdAdministrator at Jagmohan Automotive Pvt Ltd
SHIKHAR SHIKHAR null
Accountant Intern at JAGMOHAN SINGH SETH & CO.Accountant Intern at JAGMOHAN SINGH SETH & CO.
Chetan JainChetan Jain
Advocate at Mr Jagmohan BansalAdvocate at Mr Jagmohan Bansal