Chanchal Sharma
New Delhi
Summary
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Allen institute
New Delhi
12.2022 - 02.2024
- Participated in cross-functional teams dedicated to developing innovative solutions for customers' unique needs.
- Monitored customer feedback to assess satisfaction levels and develop improvement plans accordingly.
- Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
- Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
- Assisted junior staff members with complex tasks or projects as needed.
- Created marketing materials such as brochures, newsletters, or flyers promoting the bank's services.
- Prepared detailed reports on customer activities for management review.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Collaborated with team members to design customized products and services that fit the customer's requirements.
- Ensured compliance with legal regulations, policies, and procedures related to banking operations.
- Interacted with customers and worked closely to resolve issues.
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
Relationship Manager
AESL
New Delhi
08.2018 - 12.2022
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Answered incoming calls and responded to customer inquiries.
- Provided technical assistance with computer hardware and software issues when needed.
- Prepared reports on various projects for management review.
- Coordinated meetings, conferences, travel arrangements.
- Prepared presentations using Microsoft Office Suite applications.
- Compiled data from multiple sources into comprehensive reports for management review.
- Responded promptly to customer complaints in a professional manner.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Compiled statistical data from various sources for analysis.
- Assisted with budget preparation and tracking of expenses.
Education
Master of Science - Mass Communication
Awadh University
Ayodhya, UP03-2019
Bachelor of Science - Microbiology
Jhunjhun Wala PG College
Ayodhya, UP02-2017
Associate of Science - Science (11+12)
OPS
Ayodhya, UP01-2014
High School Diploma -
SVM
Ayodhya, UP01-2012
Skills
- Customer interaction
- Sales management
- Customer Engagement
- Business Development
- Team Training
- Market Research
- Willing to Learn
- Business strategies
- Public Speaking
- Strategic Planning
- Goal Setting
Certification
- Excel
- Video making
- video Editing
- NCC
- CMS
Affiliations
- School Seminar(NTA Related Entrance Exam)
- Branding Activity (Metro/Highway/city Boarding)
- promotional Activity (School/Coaching Center/Societies)
- Educational Events (JLN/ Aerocity /Siri Fort)
Accomplishments
* Excellence in customer service
* Counsellor of the Year
* Best Event Organizor
* Leadership Award
Hobbies
- Sports
- Traveling
- Writing
Languages
English
First Language
Timeline
Senior Relationship Manager
Allen institute
12.2022 - 02.2024
Relationship Manager
AESL
08.2018 - 12.2022
Master of Science - Mass Communication
Awadh University
Bachelor of Science - Microbiology
Jhunjhun Wala PG College
Associate of Science - Science (11+12)
OPS
High School Diploma -
SVM
Similar Profiles
Uma AryaUma Arya
Education Counselor at ALLEN INSTITUTEEducation Counselor at ALLEN INSTITUTE
Kripalsinh ZalaKripalsinh Zala
After-school Tutor at Allen InstituteAfter-school Tutor at Allen Institute
Gavino AguilarGavino Aguilar
IT Engineer at Allen Institute for Artificial IntelligenceIT Engineer at Allen Institute for Artificial Intelligence