CHANCHAL SONI

Teleperformance India – Flipkart Process | Mohali, Punjab
Aug 2025 – Present.

• Handled 200+ daily customer interactions via chat and voice support.
• Resolved queries related to orders, refunds, payments, and cancellations.
• Achieved FCR targets and maintained AHT & CSAT performance.
• Managed escalations professionally ensuring customer satisfaction.
• Followed SOPs and compliance standards.

• Acquired and managed clients for financial products, including mutual funds, stocks, and portfolio services.
• Generated leads through cold calling, referrals, and field work.
• Achieved monthly sales targets up to ₹5,00,000.
• Advised clients on investment products like mutual funds and stocks.
• Built strong client relationships and ensured repeat business.

• Managed front desk operations, and handled admission inquiries.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Converted leads into admissions through effective communication.
• Maintained records and follow-ups.

• Managed over 60 calls and texts.
• Acted as a link between customers and the loan department.
• Helped customers choose appropriate loan products, and ensured timely document processing.
• Contributed to achieving branch disbursement targets.
• Assisted customers in selecting suitable loan products.
• Coordinated documentation and loan processing.
• Supported the branch in achieving disbursement targets.

• Delivered subject lectures, and ensured student engagement and understanding.
• Built strong rapport with students, and maintained classroom discipline.
• Delivered lectures, and ensured student engagement.
• Improved student performance by 10–15% through regular assessments and doubt-solving sessions.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.