Summary
Work History
Education
Skills
Work Availability
Websites
Support And Communication Skills
Technical Skills - I T S U P P O R T L1
Timeline
Generic

Suraj Pandey

Noida

Summary

Customer Support and IT Support professional with 6 months of non-voice chat experience in enterprise and fintech environments. Delivered effective customer handling, SOP adherence, and issue escalation while developing foundational knowledge of computer systems, Windows OS, and basic networking concepts. Committed to leveraging technical skills and hands-on experience for growth in IT Support and Service Desk roles.

Work History

Chat Support Executive (Non-Voice)

Tech Mahindra
  • Resolved customer queries via chat and email, adhering to SOPs and quality standards to enhance service delivery
  • Delivered clear, timely, and professional communication to ensure customer satisfaction
  • Documented issues accurately and escalated technical or process-related cases to relevant teams for timely resolution
  • Maintained strict confidentiality of customer data and system information
  • Operated in performance-driven environment, meeting quality and turnaround time metrics to support customer satisfaction

UPI Chat Support Executive

Paytm
  • Assisted customers with UPI transaction, payment, and account-related issues through chat, enhancing customer satisfaction
  • Worked in a regulated fintech environment with strong focus on data privacy and security
  • Collaborated with internal teams to facilitate timely issue resolution, improving overall service efficiency
  • Ensured high accuracy and compliance standards during customer interactions, fostering trust and reliability
  • Followed internal escalation workflows and documented cases clearly

Education

Bachelor of Computer Applications (BCA) -

IGNOU
12-2026

12th Standard CBSE -

AYAN NATIONAL PUBLIC SCHOOL
12.2021

Skills

  • Computer Fundamentals
  • Windows OS Basics
  • Software Installation
  • Software Uninstallation
  • Basic Networking Concepts
  • MS Office
  • Ticket Logging
  • Escalation
  • Chat Support
  • Email Support
  • Customer Issue Resolution
  • First Contact Resolution
  • SOP Adherence
  • Process Adherence
  • Data Privacy
  • Confidentiality
  • Typing Speed
  • Written Communication
  • Verbal Communication
  • Time Management
  • Problem Solving

Work Availability

Available for full-time employment, Comfortable with 24×7 rotational shifts, No exam commitments in the next 6 months (IGNOU - flexible mode)

Websites

Support And Communication Skills

  • Chat & Email Support (Non-Voice)
  • Customer Issue Resolution & First Contact Resolution (FCR)
  • SOP & Process Adherence
  • Data Privacy & Confidentiality
  • Typing Speed: 35+ WPM
  • Written & Verbal Communication (English)
  • Time Management & Problem Solving

Technical Skills - I T S U P P O R T L1

  • Computer Fundamentals
  • Windows OS Basics (Task Manager, Control Panel, File & Folder Management)
  • Software Installation & Uninstallation
  • Basic Networking Concepts (LAN, WAN, IP Address, DNS - fundamentals)
  • MS Office (Word, Excel, PowerPoint)
  • Ticket Logging & Escalation (Conceptual - L1 Support)

Timeline

Chat Support Executive (Non-Voice)

Tech Mahindra

UPI Chat Support Executive

Paytm

Bachelor of Computer Applications (BCA) -

IGNOU

12th Standard CBSE -

AYAN NATIONAL PUBLIC SCHOOL

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Suraj Pandey