Chandan Dhanjal

As National Sales Coordinator, I was largely responsible for supporting the County Sales Head and his team while reporting directly to the Managing Director. I also served simultaneously in the capacity of an Executive Assistant to the MD’s office.

As Coordinator, I was responsible for all liaison work between the President’s office and industry player members, in addition to handling accounts and other related work.

Agrani Convergence Limited was the IT retail division of the Essel Group. I was responsible for promoting sale of telecom products in the corporate sector, liaise with the marketing department and arrange for promotions.

1. Customer Relations Executive

· Identifying and developing new accounts

· Maintaining contact with the Embassies and High Commissions

· Monitoring usage billing cycle on a quarterly basis

· Handling high usage and elite customers

· Handling queries pertaining to Value Added Services

· Initiating and leading Customer Oriented Projects to get feedback from strategic customers

· Assisting Marketing Team in various events organized for the benefit of strategic customers

· Ensure timely collection of receivables

2. Customer Retention Executive

· To prevent churn by using various retention tools

· Initiate new programs and schemes to encourage customers