CHANDAN HALDAR
New Delhi
Summary
To contribute my expertise and dedication to an organization that values hard work, entrusting me with responsibilities and challenges. Seeking an environment that fosters continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert(SME)
Concentrix Daksh India Pvt. Ltd.
Gurgaon
05.2023 - Current
- Analyzed data from surveys conducted with customers and providing audit feedback to team.
- Analyzed existing processes and procedures to identify opportunities for improvement of team C-sat.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Maintained positive working relationship with fellow staff and management.
Customer Service Advisor
Concentrix Daksh India Pvt. Ltd.
Gurgaon
11.2021 - 12.2022
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer emails, and live chat inquiries promptly and courteously.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelors In Business Administrations (BBA) -
Maharishi Dyanand University
01.2021
12th CBSE(COMMERCE) -
Poorna Prajna Public School
01.2018
10th(CBSE) -
Masonic Public School
01.2016
Skills
- MS Office
- Excel
- Word
- PowerPoint
- Outlook
- Teamwork and Collaboration
- Data Analysis
- Self Motivation
- Multitasking
Personal Information
- Date of Birth: 10/14/2000
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Timeline
Subject Matter Expert(SME)
Concentrix Daksh India Pvt. Ltd.
05.2023 - Current
Customer Service Advisor
Concentrix Daksh India Pvt. Ltd.
11.2021 - 12.2022
Bachelors In Business Administrations (BBA) -
Maharishi Dyanand University
12th CBSE(COMMERCE) -
Poorna Prajna Public School
10th(CBSE) -
Masonic Public School
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