Chandan Jha
Kolkata
Summary
Experienced Salesforce.com Administrator and Developer with a decade of expertise in SFDC customization and configuration. Skilled in security access, workflow management, approvals, data validation, and customer service. Proficient in Apex Classes, Lightning Aura Components, Apex Triggers, Visual Force Page, and Flow. Deep knowledge of Salesforce's physical and logical data model. Successfully developed internal technical tools.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
Henry Schein
Kolkata
04.2022 - Current
- Technical Leadership: Lead and mentor a team of Salesforce developers, administrators, and other technical staff, guiding them through the implementation of Salesforce solutions.
- Data Architecture: Design data models and frameworks that ensure data integrity, security, and efficient access within Salesforce.
- Scalability Planning: Ensure the architecture supports current and future scalability needs, considering aspects like data volume, user growth, and system performance.
- Independently taken care of critical priority issues as part of Performance Optimization, robust, scalable solution.
- Customization and Configuration: Oversee or directly participate in the customization, configuration, and deployment of Salesforce features, including custom objects, workflows, validation rules, and more.
- Code Review and Quality Assurance: Conduct code reviews and ensure adherence to best practices, as well as the performance and security of the codebase.
- Troubleshooting and Issue Resolution: Lead the resolution of technical issues, providing guidance on complex problems, and ensuring timely delivery of solutions.
- Identified potential change requests and implemented the same after Business approval
- Assisted and worked on major application upgrade (Infra) activities
- Prepared troubleshooting guides for frequently appearing issues to reduce effort
- Worked in preparing project related documents on status reports and performance metrics.
SFDC Consultant
Boston Scientific
Kolkata
- Involvement in Requirement Analysis, Design, Implementation
- Independently taken care of critical priority
- Identified potential change requests and implemented the same after Business approval
- Assisted and worked on major application upgrade (Infra) activities
- Prepared troubleshooting guides for frequently appearing issues to reduce effort
- Worked in preparing project related documents on status reports and performance metrics.
Senior Salesforce Developer
Gulliver’s Travel Associates Ltd
- Identify Tickets raised by end users and work for the resolution
- Work on Ticket assigned and if identified as Technical issue then prepare RCA (Root cause analysis) document
- Coordinating with Salesforce Support Representatives for Service Requests that were raised for achieving complex requirements.
Salesforce Developer
American Airlines
- Interacted with Business group and Onsite team members to take into account production issues
- Independently taken care of critical priority issues as part of weekend on-call support
- Identified potential change requests and implemented the same after Business approval
- Assisted and worked on major application upgrade (Infra) activities
- Prepared troubleshooting guides for frequently appearing issues to reduce effort
- Worked in preparing project related documents on status reports and performance metrics.
Education
B.Tech (ECE) -
West Bengal University of Technology
01.2013
12th -
BSEB
01.2007
10th -
BSEB
01.2005
Skills
- Salesforcecom
- Salesforce Lightning aura Component
- Data Loader
- Apex
- Visual Force Page
- Web merge Salesforce Integration
- Dynamic Report
- Apex Trigger
- Test Classes
- Async Apex
- Auto Launched Flow
- Screen Flow
- Salesforce Einstein Copilot Configuration
- Visualforce
- Visual Basic
- Java Script
- Teradata
- Eclipse
- MS Visual Studio
- Workbench
Personal Information
- Date of Birth: 11/21/90
- Gender: Male
Certification
- Salesforce Certified Admin
- Salesforce Certified Advance Admin
- Salesforce Certified Platform Developer 1
- Salesforce Certified Platform Developer 2
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Application Architect
Timeline
Senior Salesforce Consultant
Henry Schein
04.2022 - Current
SFDC Consultant
Boston Scientific
Senior Salesforce Developer
Gulliver’s Travel Associates Ltd
Salesforce Developer
American Airlines
B.Tech (ECE) -
West Bengal University of Technology
12th -
BSEB
10th -
BSEB