Chandan Kumar
Relationship Manager
Patna
Summary
Proven Relationship Manager at ICICI Bank, adept in business relationship cultivation and leveraging digital tools for enhanced client communication. Excelled in resolving complaints and cross-selling, significantly boosting client satisfaction and trust. Fluent in English and Hindi, my expertise in service support and relationship management drives tangible results.
Overview
2
2
years of professional experience
Work History
Relationship Manager
ICICI Bank
Bhubaneswar
07.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Education
Graduation - Economics Honours
JNL College
Khagaul,Patna, Bihar 09.2019
Skills
Fluent in English and Hindi
Business relationship cultivation
Service support
Relationship building and management
Video KYC
Timeline
Relationship Manager
ICICI Bank
07.2022 - Current
Graduation - Economics Honours
JNL College