Gaurav Sharma
Rohtak
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
11
11
years of professional experience
Work History
Relationship Manager
Bharti Airtel limited
Haryana
08.2022 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
Collections Lead
Mynd solution
Gurgaon
10.2021 - 08.2022
- Developed and implemented a collections strategy to ensure timely payments from customers.
- Created, managed and maintained accurate records of customer accounts in the collections system.
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
- Assisted customers in resolving payment issues by providing them with information regarding their accounts and payment options.
- Analyzed customer data to develop strategies for reducing overdue payments and increasing cash flow.
Collections Executive
GGA /india Pvt Ltd
Gurgaon
12.2019 - 10.2021
- Analyzed customer data to develop strategies for reducing overdue payments and increasing cash flow.
- Worked closely with other departments such as Credit, Sales and Customer Service teams to resolve outstanding issues quickly and efficiently.
- Drafted monthly reports summarizing key performance metrics such as number of accounts in arrears, amounts collected.
- Handled customer inquiries regarding billing discrepancies or collection notices in a professional manner while adhering to company standards.
- Researched customer complaints regarding collection attempts made by the organization's representatives.
Collection Executive
Olumpus Manpower Placement Consultancy
New Delhi
12.2014 - 06.2018
- Maintained customer records and updated account information in the collections database.
- Negotiated payment arrangements with customers in order to settle past due accounts.
- Interacted with customers through phone calls, emails, or letters to collect payments.
- Reviewed credit reports to determine potential risks associated with new accounts.
- Identified trends in customer payment behavior by analyzing data from various sources.
Collection Executive
IBS ( Interactive BPO Solution)
New Delhi
12.2013 - 12.2014
Education
MBA - Marketing
GBTU-Gautam Buddh Technical University
Bareilly05-2012
B.com - Commerce
MJP Rohilkhand University, Barei
Puranpur, Pilibhit06-2010
Skills
- FLUENT IN Hindi and English
- Relationship building and management
- Service support
- Solution management
- Customer service
- Account set up
- Client relationships
Personal Detail
- Permanent Address- Puranpur, Pilibhit, ( U.P.)
- Local Address- Sec-4 Rohtak,Haryana
- DOB- 28-Apr-1990
Timeline
Relationship Manager
Bharti Airtel limited
08.2022 - Current
Collections Lead
Mynd solution
10.2021 - 08.2022
Collections Executive
GGA /india Pvt Ltd
12.2019 - 10.2021
Collection Executive
Olumpus Manpower Placement Consultancy
12.2014 - 06.2018
Collection Executive
IBS ( Interactive BPO Solution)
12.2013 - 12.2014
MBA - Marketing
GBTU-Gautam Buddh Technical University
B.com - Commerce
MJP Rohilkhand University, Barei
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