Chandan Kumar

SCCM Administration and Migration

• Onboarded servers from the Active Directory system discovery in SCCM.
• Installed Distribution Point roles in SCCM, ensuring efficient software distribution and network performance.
• Onboarded workstations onto SCCM, ensuring seamless integration and functionality.
• Resolved SCCM Agent issues on endpoints to ensure seamless software deployment.
• Executed monthly updates and application deployments on endpoints using SCCM.
• Generated monthly SCCM compliance and deployment reports to ensure system integrity and performance.
• Led a team of three members in executing project activities.
• Presented monthly activities, improvements, and future plans to clients.
• Developed comprehensive SOPs for various functions to standardize processes.

• Company Overview: US Based Bank
• Controlled and executed migration of first set of 1000 pilot users from Prem to the cloud, Win 7 to Win10
• Migration Includes Utilization of MDM Programs with MS Intune
• Support Users with BAU essential tools and ensure MFA activation to SSO Apps along with Company Portal and Authenticator App
• Assist Users with MAM enrolment
• Control the delivery of final step of onboarding process for new hires with setup of Company issued devices as well as BYODs
• Create and Deploy Configuration Profiles for endpoint protection in Intune
• Deploy Scripts to end users Machines as required and requested by LOBs
• Create Applications in Intune (intunewin) using MS Intune portal, Deploy the Application to end users / Devices, Publish the Applications to Company portal and make that available for end users
• Configure and Manage PIM, Just In – Time Access in Intune
• Create and Configure Update Rings for Win 10 and later and ensure that the latest Updates released from MS are Installed on the hosts
• Troubleshoot issues faced by the Client Computers / end Users
• Ticketing Tool – ServiceNow
• Ensure that the SLA Standards are met and present status reports to Business / Management
• Lead a Team of 10 Engineers taking care of the process
• US Based Bank

• Company Overview: US Based Client (Human Resourcing Services)
• Joined TCS as a fresh trainee and then moved on to working with a leading French bank serving a customer base of more than 150 thousand spread globally
• Stage – Deploy and Decommission Appv (Virtual) Packages
• User Provisioning and de provisioning to the deployed applications
• Deploy Application Shortcuts in Citrix Studio / Xenapp
• Deployment of Software in Citrix Environment and publishing Shortcuts using Citrix Xenapp Center
• Ensure quicker resolution for end users in case of issue
• Tool of Ticketing used – ITSM
• Participate in the weekly cleanup activity in which Global File Shares were cleaned up to generate Space for new Applications to be created and staged
• Deliver Customer needs meeting SLAs
• US Based Client (Human Resourcing Services)