Rajesh Kannan S
Bangalore,KA
Summary
Innovative IT professional with expertise in Azure IaaS, CI/CD, Docker, ITIL, and server management. Skilled in building scalable and secure cloud infrastructures, automating workflows, and optimizing deployments. Passionate about leveraging containerization and CI/CD methodologies to drive efficiency and foster innovation across development and operations. Strong focus on enhancing productivity and streamlining processes in the ever-evolving field of IT.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Technical Support Executive
ASTRAZENECA -India
- Managing Windows Deployment Services and Deploying Operating System to the Machines through Network Boot
- Configuring MAC OS to machines through Network Boot
- Providing Enterprise Mobility Support for IPAD’s, Mobile Devices (Android, IOS, and Windows Phone) using VMWARE AIRWATCH Admin Console
- Application installation, management and MDM Profile installation for IPAD’s
- Providing Support for Video Conferencing, Virtual Meeting Room (VMR), Zoom and Cisco WebEx
- Providing L2 Support for LAPTOP and Desktop to end user
- Resolving Incidents/Request in Service Now Ticketing tool
- Working on MAC OS
- Asset Tracking and Monitoring in Service Now
- Basic knowledge in System Center Configuration Manager (SCCM)
- Installing and Troubleshooting corporate application like Skype for business, One Drive, BOX cloud storage, SAP, Office 365, Microsoft Office, DocuSign, MS Teams, Cisco AnyConnect (VPN), Citrix Client Receiver and Business application
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
Associate Engineer
Computer Warehouse
- Performs day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage
- Investigating, resolving and closing user reported PC problems and application issues through our ticketing system
- Installing, configuring and deploying new PCs & Servers
- Analyzes hardware configuration and processing solutions
- Monitoring the server and taking regular backup, configure the firewall with remote access server
- Maintaining Active Directory and managing the DNS, managing some server in the Hyper-V
- OS (Windows, Linux)
- Managing the G-suite and web analysis for this company
- Keep the network infrastructure up-to date and secured, configure and installed router switches and wireless controllers
- Resolved problems, performed upgrades, and maintained end user Mac Pc’s
- FortiGate Firewall Installing and Basic Configuration & Router Configuration, Network Management Software
- Served as a subject matter expert providing guidance on engineering best practices throughout the organization during various stages of project development cycles.
- Offered troubleshooting of hardware and software processes, providing redesigned best practices and process improvements.
Team Lead (Azure)
MSC Technologies
02.2021 - Current
- Managing Azure IaaS & On prem Environment and leading azure Infra L1 Team to providing support and solution related to Global infrastructure
- Acting as L2 and Single Point of Contact (SPOC) For global infrastructure to Managing and providing solution to AZURE IaaS, PaaS and On-prem infra
- Provisioning and deprovisioning azure resources based on Change request
- Providing solution and support on Microsoft Azure, involved in Plan, create, configure, manage, and monitor Azure resources like VM, storage, LB, Traffic manager etc …
- Azure ASR and Backup and DR management
- Design, implement and manage virtual networking within Azure and connect to onpremises environments, Cluster, Configure Express Route, Virtual Network, VPN Gateways, DNS, Windows Failover Clustering and Load Balancers
- Configuring and managing azure monitor service, azure update management service, log analytics workspace
- Application testing through Azure App Service
- Handling critical issues and providing RCA and managing vendor cases and technical suggestion to team
- Working on Docker hub, creating Docker Images and handling golden images primarily for middleware installations
- Deployed various YAML based applications on the Kubernetes cluster hosted on the Azure instances, managed the application performance by configuring the App Dynamics
- Managing On prem AD, DNS, DHCP, DFS services
- Administration for VMware on prem and windows environment
- Nagios and Data Dog monitoring tool administration
- Handling vendor cases like IBM and HP, Microsoft
- Backup management for on prem servers using Veritas and Veeam backup & Veritas backup in different environment
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
B.E. - Electronics and Communication Engineering
SNS College of Engineering
01.2016
Higher Secondary - undefined
St. Paul’s Matriculation Higher Secondary School
05.2012
Skills
- Azure IaaS
- Docker andContainers
- VM ware and Windows servers
- Time management
- Problem-solving
- Nagios
- Data Dog
- Service now
- On prem Infra management
- ITIL Process
- O365
- CI/CD
Certification
- Completed Internal Azure training AZ-104 in MSC Technologies Waiting for certification approval from manger.
- Completed C, C++ With First Class in CSC Computer Education.
- Completed Diploma in Hardware Networking.
- Completed training in SAP Basic and SAP SD
Training
- Conducted workshop on Mobile Hardware and software Problem resolution in SNS College of Technology in 2016.
- Attended Workshop on “ETHICAL HACKING” held in PPG Institute of Technology, Coimbatore.
Timeline
Team Lead (Azure)
MSC Technologies
02.2021 - Current
Higher Secondary - undefined
St. Paul’s Matriculation Higher Secondary School
Technical Support Executive
ASTRAZENECA -India
Associate Engineer
Computer Warehouse
B.E. - Electronics and Communication Engineering
SNS College of Engineering
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