CHANDAN KUMAR
Bangalore
Summary
Hotel Management Graduate and a facilities management professional with 18+ years of experience. Passionate team player in delivering operational excellence and driving best standard employee experience. Robust knowledge of Facility management & Administration covering complete soft and technical services of office operation.
Seasoned Regional Facilities Manager with a track record of overseeing facility maintenance and operations across various sites. Possess strong skills in strategic planning, budget management, staff leadership, and vendor negotiation. Known for improving operational efficiency, reducing costs, and enhancing the quality of facilities. Committed to ensuring safe and efficient work environments while adhering to regulatory standards.
Overview
19
19
years of professional experience
Work History
Workplace Delivery Manager (Facilities)
Jones Lang Lasalle (client site - JP Morgan Chase)
Bangalore
03.2023 - Current
- Company Overview: Part of Pre-opening team in setting up new office of 1.1 million Sqft and taking care of complete workplace delivery services (Soft services) office operation
- Delivering best in class housekeeping services, office operation with a great hospitality
- Team management and provides direction to (direct reports and outsourced vendor teams)
- Accountable for complete office operation managing both soft & tech services
- Provide management, direction, monitoring and evaluation of performance and delivery against the agreed KPIs
- Setting up the office right from hiring talent direct reports & outsourced vendor partner manpower
- Managing several vendor partners to deliver excellent services to all the area defined but not limited to housekeeping, horticulture, pest control services, waste management etc
- Managing landscape, waste management, upkeep of stores and material handling for smooth office operation
- Managing employee events, meetings & other office related activities
- Timely maintenance of office and critical equipment's
- Supporting and mentoring team to achieve better result and client employee satisfaction thus maintaining the facility from all aspects as per the set standard
- Following set processes / SOP's of housekeeping day to day operation
- Handling procurement related to office operations
- Managing retrofitting work and delivering as per set standard meeting client satisfaction
- Planning future improvements related to office operation such as renovation of current space, identifying improvements
- Maintaining good relationship and understanding with various stakeholders, engaging with employees and collecting feedback to improve in day to day office operation
- Maintaining good relationship with building management team (Landlord) on ground for better deliverables as
- Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Organized periodic reviews of delivery performance against established goals and objectives.
- Created detailed project plans outlining milestones, deliverables, timelines, resources needed, costs estimates, and quality standards.
- Setting up KRA / goals of team member and periodical review on individual performance
- Managing financials with 100% ontime PO and payment to vendor partner
- Managing budgets, forecast Vs actual spend and operational cost control
- Handled departmental scheduling to maintain proper staffing for shifts.
Regional Facility Manager
Jones Lang Lasalle (Gartner India Research and Advisory services pvt LTD)
Gurgaon
11.2019 - 02.2023
- Company Overview: Part of pre opening team of Gartner office based out of Gurugram (India) with one of the finest and luxury office spread across 3 lac sqft with 2500+ seating capacity.
- Be the primary point of contact for business customers in all operations matters
- Accountable for the P&L, budget planning, cost management and delivering savings
- Provides direction to facilities management teams (direct reports and outsourced vendor teams) who lead facilities operations
- Accountable for ensuring the delivery of bar raising Facilities Management services
- Provide management, direction, monitoring and evaluation of performance and delivery against the agreed KPIs
- Develop and manage strong client relationships with key business stakeholders
- Communicate strategies for the sites with business stakeholders, whilst monitoring and translating feedback into actionable tasks
- Managed events of medium to large scale and delivering the best in class employee satisfaction
- Continuous follow-ups and direct conversation with project team to deliver highest standard office
- Getting snag done with all small points to ensure the office is ready for associates from day 1
- Making sure each of the identified snag points are done and closed by project team duly verified
- Setting up the office right from hiring talent, onboarding several vendor partners to deliver excellent services
- Supporting team to achieve result thus maintaining the facility from all aspects
- Establishing Processes / SOP's of facility management
- Design strategies and set goals for growth and ensure employees work productively and develop professionally
- Setting up cafeteria operation, pantry management, housekeeping operation, security management, transport management, technical team as per defined standard
- Procurement of office operation related amenity, consumables, cutlery & crockeries
- JLL technology integration to manage the site successfully
- Maintaining good relationship with building management thus ensuring all invoices are processed on time to avoid any penalty charges
- Part of WELL Certification team and driving result as per agreed and set expectation
- Budget management - Pan India offices and running smooth operation well within the defined budget
- Forecast of budgeted amount under several categories
- Maintaining proper cost management / India expense tracker on a monthly basis and driving excellent result
- Variance reporting of budget Vs reforecast Vs actual spend and delivering excellent result
- Internal Audits related to facility operation
- 03rd party support staff labor compliance with 100% result and maintaining the consistency as per labor law
- Assisted in planning special events at the regional facilities by providing support in terms of logistics and setup requirements.
- Ensured compliance with safety regulations and building codes in all regional facilities.
- Oversaw the selection and procurement of materials, supplies, equipment, and services related to facility management.
- Managing end to end technical services with highly skilled technical team and delivering as per set expectation and safety of the office
- Maintaining AMCs related to business critical and safety equipment's
- Managing employee transportation facilities for almost 500+ associate with highly skilled transport team
- Maintaining several client reports (MMR & QBR) whilst delivering with highest satisfaction
- Driving several cost saving initiatives and implementation on ground
- Team leaves management, attendance, individual performance, and motivation to deliver better associate experience every time
- Setting up KRA of team member and periodical review on individual performance
- Mentoring team to drive excellent result and deliver highest standard of hospitality and great associate experience
Regional Facility Manager
Jones Lang Lasalle (Client site - Gartner India Research and Advisory services pvt ltd)
Bangalore
10.2018 - 11.2019
- Company Overview: Managing complete soft services office operation across south & west India (Bangalore, Mumbai & Chennai) offices of Gartner with an overall 80,000 area Sqft with 650 + associates across offices
- Managing complete soft services office operation across south & west India (Bangalore, Mumbai & Chennai) offices of Gartner with an overall 80,000 area Sqft with 650 + associates across offices
- Provided training sessions to new employees on safe working practices while using machinery in the Regional Facilities Manager role.
- Coordinated with external vendors for contracted services such as landscaping or janitorial work.
- Organized regular inspections of regional facilities to ensure proper functioning.
- Monitored facility operations to identify areas needing improvement or corrective action.
- Provided guidance on budgeting for facility projects or initiatives.
Admin & Facilities Manager
Tejas Networks Limited
Bangalore
11.2016 - 10.2018
Associate Manager Facilities
Infosys Ltd
Bangalore
01.2016 - 11.2016
Sr. Facility Executive
Infosys Ltd
Bangalore
04.2013 - 12.2015
Facility Executive
Infosys Ltd
Bangalore
10.2011 - 03.2013
Housekeeping Supervisor
The Crowne Plaza
Bangalore
07.2010 - 09.2011
Housekeeping Team Leader
The Lalit Ashok
Bangalore
06.2009 - 06.2010
Housekeeping Supervisor
The Chancery Pavilion
Bangalore
05.2007 - 06.2009
Housekeeping Supervisor
Quality Inn
Gandhidham
12.2006 - 05.2007
Housekeeping Supervisor
Imperial Palace
Rajkot
03.2006 - 12.2006
Education
Graduation (DHM) - Hotel Management
S.B.I.H.M
01.2006
INTERMEDIATE -
J.S.E.
01.2003
MATRICULATION -
B.S.E.
01.2001
Skills
- Administration / Facilities Management
- Building Management
- Cafeteria & Pantry Management
- Client & Visitor Management
- Housekeeping Management
- Safety & Security operation
- Technical Services & Operation
- Budgeting, Forecast & Variance
- Creating SOP's
- Team Management
- KRA & KPI
- Audits
- Leadership
- Project Management
- Recruiting
- Training & Mentoring
- Operations
- End to End Facility Management & Planning
- New Space Acquisition & Set up
- On time Sourcing & Revenue management
- Landscaping
- Waste Management
- Procurement operations & Budgeting
- Strategic Planning
- Execution & Cost Control
- Hospitality
- Travel & Event Management
Rewards Recognition
- Received most recent email appreciation 'Pat on the back' from Managing director, Work Dynamics JLL (Jones Lang Lasalle)
- Received 'Outstanding performance' project award for setting up the standard of new office in 04/22
- Recognized for my outstanding performance in current organization and received an opportunity to transfer from Bangalore to Gurgaon for pre-opening office (World's biggest office of Gartner)
- Several Email appreciations from BU leaders and clients for my outstanding performance
- Received Prestigious Award (Apple iPhone 6) from the Company CEO - Infosys to be the most valuable contributor in Facilities & Administration on 01/09/15
- Received several Appreciations & Star performers while working with Infosys
- Received appreciation certificates (Thrice) 'You Are the Best' while working with Hotel Crowne Plaza
- Winner for the Music competition held at 'The Chancery Pavilion' during annual day function
- Got a 1st prize in Sanskrit mantra ucharan in inter school competition in the year 1995
Mobile Numbers
- +91 9986859506
- 8197276909
Languages
- English
- Hindi
- Kannada (Speaking Only) - Intermediate
Hobbies and Interests
- Travelling to new places
- Love long drives
- Watching movies
- Cooking
- Listening to music
Trainings Completed
- DRR (Disaster Recovery Representative)
- First Aid - Crisis Management Pvt. Ltd.
Personal Information
- Father's Name: Sri Kamlesh Pandey
- Date of Birth: 08/03/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Workplace Delivery Manager (Facilities)
Jones Lang Lasalle (client site - JP Morgan Chase)
03.2023 - Current
Regional Facility Manager
Jones Lang Lasalle (Gartner India Research and Advisory services pvt LTD)
11.2019 - 02.2023
Regional Facility Manager
Jones Lang Lasalle (Client site - Gartner India Research and Advisory services pvt ltd)
10.2018 - 11.2019
Admin & Facilities Manager
Tejas Networks Limited
11.2016 - 10.2018
Associate Manager Facilities
Infosys Ltd
01.2016 - 11.2016
Sr. Facility Executive
Infosys Ltd
04.2013 - 12.2015
Facility Executive
Infosys Ltd
10.2011 - 03.2013
Housekeeping Supervisor
The Crowne Plaza
07.2010 - 09.2011
Housekeeping Team Leader
The Lalit Ashok
06.2009 - 06.2010
Housekeeping Supervisor
The Chancery Pavilion
05.2007 - 06.2009
Housekeeping Supervisor
Quality Inn
12.2006 - 05.2007
Housekeeping Supervisor
Imperial Palace
03.2006 - 12.2006
Graduation (DHM) - Hotel Management
S.B.I.H.M
INTERMEDIATE -
J.S.E.
MATRICULATION -
B.S.E.