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Chandan Kumar S
Operation Representative
Bengaluru,KA
Summary
Dynamic Operation Representative at Concentrix with a proven track record in client communication and operational excellence. Enhanced service delivery and drove business growth through strategic insights and market engagement. Skilled in lead generation and solution selling, consistently optimizing workflows to elevate client satisfaction and retention.
Overview
1
1
year of professional experience
Work History
Operation Representative
Concentrix
12.2024 - Current
- Served as primary point of contact for client communication, providing timely and accurate updates on business processes and operational status.
- Monitored and maintained smooth operational workflows, ensuring adherence to quality assurance standards to optimize performance and client satisfaction.
- Collaborated with internal teams to identify opportunities for process enhancements and improved service delivery.
- Assisted business development teams by providing insights and support to drive client acquisition and retention strategies.
- Worked on India, UK, and US markets for client solutions, driving engagement and business growth.
- Prepared detailed reports and presented key operational metrics to stakeholders, facilitating informed decision-making.
Education
Bachelor of Engineering - Computer Science
Acharya Institute of Technology
Bengaluru, India 04.2001 -
Skills
Client communication
Operational workflows
Business growth
Market engagement
Insights generation
Cold Calling
Cold Emailing
Market Research
Solution Selling
BANT/ SPIN Selling
Lead Generation
Software
Linkedin Sales Navigator
Outreach
Lusha
Zoominfo
Appoloio
Owler
Timeline
Operation Representative
Concentrix
12.2024 - Current
Bachelor of Engineering - Computer Science
Acharya Institute of Technology
04.2001 -