Chandan Kumar
Deputy Manager
Gurgaon
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Deputy Manager
Smile Train India
12.2023 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Created reports and analyzed and interpreted data.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Senior Team Coach
PaisaBazaar.com
3 2023 - 8 2023
- Improved team morale and motivation through positive reinforcement and team-building activities
- Created a team culture of collaboration, respect, and accountability that resulted in a 100% improvement in team cohesion
- Developed and delivered team reports to senior management on progress, issues, and risks
- Shrinkage, Attrition, AHT, CSAT, DSAT, Occupancy, Sales Management, People Management, Time Management, MPC, Fair Audits, Inbound and Outbound Sales & Service.
Assistant Manager
UNICEF
02.2021 - 03.2023
- Coached and mentored employees to help them reach their full potential, resulting in a 100% increase in productivity
- Managed a team of 65 employees, setting goals and delegating tasks to ensure that deadlines were met
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Shrinkage, Attrition, AHT, CSAT, DSAT, Occupancy, Sales Management, People Management, Time Management, MPC, Fair Audits, Inbound and Outbound Sales & Service.
- Developed strategy to increase sales and drive profits.
Team Leader
Save The Children
05.2016 - 02.2021
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Established clear communication channels and provided timely feedback to team members
- Developed and implemented team processes to improve productivity and efficiency.
Insurance Manager Sales
PNBMetlife
02.2015 - 05.2016
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 100% increase in sales
- Managed a team of sales representatives, leading to a 100% increase in sales.
Customer Sales Representative
Bank Of India
02.2014 - 02.2015
- Handled customer inquiries and complaints in a professional and timely manner, resulting in a 100% increase in customer satisfaction scores
- Resolved customer disputes and complaints quickly and satisfactorily, resulting in a 100% reduction in customer complaints
- Resolved customer complaints quickly and professionally, resulting in a 100% decrease in customer escalations.
Education
BA -
IEC University
Himachal PradeshHigher Secondary -
WBBCHSE
Kolkata 01.2010 - 01.2011
Secondary Education -
WBBSE
Kolkata 01.2009 - 12.2009
Aviation -
Frankbn
01.2013 - 12.2014
Skills
Leadership Skills
Microsoft Excel
Decision Making
Ability to Work Under Pressure
Ability to Multitask
Microsoft Office
Communication Skills
Time Management
Leadership
Customer Service
Teamwork
Communication
Playing and Watching Cricket, Music
Whenever i got time, I play Cricket because the Cricket was my dream that i couldn't done it. and sometimes i love to listen Motivational Music
Timeline
Deputy Manager
Smile Train India
12.2023 - Current
Assistant Manager
UNICEF
02.2021 - 03.2023
Team Leader
Save The Children
05.2016 - 02.2021
Insurance Manager Sales
PNBMetlife
02.2015 - 05.2016
Customer Sales Representative
Bank Of India
02.2014 - 02.2015
Aviation -
Frankbn
01.2013 - 12.2014
Higher Secondary -
WBBCHSE
01.2010 - 01.2011
Secondary Education -
WBBSE
01.2009 - 12.2009
Senior Team Coach
PaisaBazaar.com
3 2023 - 8 2023
BA -
IEC University
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