Chandan Sarkar
Customer Success Specialist | Media Domain Expert
Titagarh
Summary
With over 10 years of experience in the IT industry, I am currently a Team Leader at Cognizant, where I manage projects such as media (Live), social media, and telecom. My core competencies include incident management, problem solving, communication and team management. I am passionate about delivering quality services and solutions to clients and aligning with company mission of transforming businesses with digital technology. I bring diverse perspectives and experiences to the team, as I have worked with different domains, geographies, and technologies throughout my career.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Team Leader
Cognizant Technology Solution
Noida
01.2023 - Current
- Lead a team of 30+ associates to successfully complete the project.
- Coordinated cross- teams to streamline processes and improve communication, resulting in a 20% increase in project efficiency.
- Effectively managed and resolved team conflicts, fostering a collaborative and positive work environment.
- Managed multiple projects simultaneously, ensuring all team members were aligned with project goals and deadlines.
- A global media and technology company that provides connectivity, platforms, content, and experiences. It's a major player in telecommunications and entertainment, offering services like broadband internet, cable TV, mobile, and streaming platforms.
- Project Reporting / Management Work - Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed monthly and daily production output plans to deliver on customer service.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Proactively managing the resolution of major incidents in a timely manner.
- Worked with Database Managers and Dataflow to process large-scale datasets for reporting and insights.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluate ongoing processes for possible enhancements and beneficial changes to best practices.
- Collaboration with cross-functional team and use tools like Confluence, Jira and GitHub.
Process Specialist
Cognizant Technology Solution
Noida
09.2020 - 12.2022
- Served as a Level 1/Level 2 Application Support Engineer by addressing customer incidents via ServiceNow and delivering resolutions within the Service Level Agreement (SLA).
- Supported developers for change activity during application upgrades.
- Handling and escalating Jira’s for developer after Troubleshooting and findings.
- Worked as an incident response manager for client.
- I have successfully handled multiple projects, ensured customer satisfaction and met contractual obligations.
- I have also received recognition and appreciation from clients and senior management for my performance and leadership.
- Additionally, I worked as a Project Manager (PM), where I handled Project expenses, Client billing, managing approvals, Access, NSA, Special pay, BCM and More.
Senior Process Executive
Cognizant Technology Solution
Kolkata
04.2017 - 09.2020
- Overseeing advertisements on client-provided websites and reporting any issues to the client as per the given instruction.
- Conducting daily checks on websites using the client-provided tool to identify any broken advertisements or sites.
- Identify sites with no ads embedded in backend.
- Creating daily reports in excel and share with leads.
- A global company that provides data, audience measurement, targeting, analytics, and advertising intelligence services. They help advertisers, agencies, and media companies understand their audiences, measure campaign effectiveness, and make informed decisions.
- Handled alerting tools like - Zenoss, Datadog.
- Had experience on - Google Cloud Platform, Rundeck, PowerShell, VM.
- Done - Media monitoring, Backend CMS troubleshooting.
- Have a good knowledge of Jira ticket creation, ETL Tools.
Senior Developer and Team Leader
We Codify
Dunlop, Kolkata
06.2015 - 03.2017
- Front End Web-Developer
- Manage project flow
- Check team performs and completes the task at stipulated time
- Training and Counselling of the existing team
Junior Front End Developer
W3 Interactive Systems
Salt Lake, Sector - V
07.2014 - 06.2015
- HTML
- CSS
- Javascript
- Wordpress
Education
B.Com - Accountancy Hons.
West Bengal State University
Secondary Education - undefined
Army School
Barrackpore, CanttPG - Hardware & Networking Engineering
Brainware Academy
Skills
Effective Communication
Decision Making
Team Building
Adaptability
Resource management
Client governance
Quality improvement
Handle end-to-end hiring
ServiceNow
GCP
AWS
Rundeck
PowerShell
VM / RDP
SQL Server
Splunk
Datadog
Media monitoring
Jira, Confluence
HTML, CSS
Teamwork and collaboration
Work planning
Problem-solving
Mentoring
Documentation and reporting
People management
Client service
Process improvement
Timeline
Team Leader
Cognizant Technology Solution
01.2023 - Current
Process Specialist
Cognizant Technology Solution
09.2020 - 12.2022
Senior Process Executive
Cognizant Technology Solution
04.2017 - 09.2020
Senior Developer and Team Leader
We Codify
06.2015 - 03.2017
Junior Front End Developer
W3 Interactive Systems
07.2014 - 06.2015
Secondary Education - undefined
Army School
PG - Hardware & Networking Engineering
Brainware Academy
B.Com - Accountancy Hons.
West Bengal State University