Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Chandan Sharma

Chandan Sharma

Jamshedpur

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience

Work History

Senior Store Manager

Giva
02.2024 - Current
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
  • Inventory Management
  • Assisted in recruiting, hiring and training of team members.

Retail Store Manager

Bluestone Jewellery Lifestyle
01.2022 - 01.2024
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Mentored team members to enhance professional development and accountability in workplace.
  • New store setup and operation

Retail Store Manager

CaratLane
10.2018 - 12.2021
  • Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Senior Sales Associate

Tanishq Jewellery
01.2013 - 10.2018
  • Negotiated contracts with clients that met both parties'' needs while maximizing profitability for the company.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Customer Care Executive

Tata Business Support Service Limited
05.2009 - 12.2012
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.

Education

Bachelor of Commerce -

Co-Operative College
2014

Annual Secondary Examination -

Tiruldih Chandil
2009

Entermediate -

Co-Operative College
2011

Skills

  • Performance monitoring
  • Merchandise planning
  • Sales analysis
  • Staff management
  • Visual Merchandising
  • Profit and Loss Management
  • Sales Growth
  • Store operations
  • Inventory control

Personal Information

Timeline

Senior Store Manager - Giva
02.2024 - Current
Retail Store Manager - Bluestone Jewellery Lifestyle
01.2022 - 01.2024
Retail Store Manager - CaratLane
10.2018 - 12.2021
Senior Sales Associate - Tanishq Jewellery
01.2013 - 10.2018
Customer Care Executive - Tata Business Support Service Limited
05.2009 - 12.2012
Co-Operative College - Bachelor of Commerce,
Co-Operative College - Entermediate,
Tiruldih Chandil - Annual Secondary Examination,

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Chandan Sharma