Chandan Sodapalli
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
WARRENTY &SERVICE INCHARGE
SRI MITHRA TATA MOTORS PVT.LTD
05.2023 - Current
- Improved customer satisfaction by promptly and effectively addressing warranty claims.
- Managed warranty service requests for timely resolution, enhancing brand reputation.
- Reduced processing time of claims with efficient documentation and adherence to company guidelines.
- Ensured accurate tracking of warranty information, maintaining organized records for future reference.
SERVICE INCHARGE
GARAPATI TATA MOTOR PVT.LTD
09.2022 - 05.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Increased team productivity with effective communication and collaboration strategies.
- Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
Customer-service-advisor
PADMAJA SUZUKI PVT.LTD
09.2021 - 09.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Collaborated with team members to achieve monthly targets and improve overall performance.
Education
B TECH - AUTO MOBILE
Acharaya Nagarjuna University
Guntur, India09.2024
High School Diploma -
AMRITHA SAI INSTUTE OF SCIENCE AND TECHNOLOGY
Vijayawada, India05.2020
10TH CLASS - PRIMARY EDUCATION
JDAV PUBLIC SCHOOL
VSP TOWN SHIP JAGGAYYAPETA05.2017
Skills
- Attention to Detail
- Quality Assurance
- Customer Service
- Complaint Handling
- Critical Thinking
- Interpersonal Skills
Certification
- [gold level certification], [TATA Motors pune] - [AUG-2023]
- [EV Sensor Management certification] Training - [july-2022]
- [CNC Advance programing of certification] Training - [november-2019]
Languages
English
Advanced (C1)
Telugu
Upper intermediate (B2)
Hindi
Intermediate (B1)
tamil
Elementary (A2)
Timeline
WARRENTY &SERVICE INCHARGE
SRI MITHRA TATA MOTORS PVT.LTD
05.2023 - Current
SERVICE INCHARGE
GARAPATI TATA MOTOR PVT.LTD
09.2022 - 05.2023
Customer-service-advisor
PADMAJA SUZUKI PVT.LTD
09.2021 - 09.2022
B TECH - AUTO MOBILE
Acharaya Nagarjuna University
High School Diploma -
AMRITHA SAI INSTUTE OF SCIENCE AND TECHNOLOGY
10TH CLASS - PRIMARY EDUCATION
JDAV PUBLIC SCHOOL
- [gold level certification], [TATA Motors pune] - [AUG-2023]
- [EV Sensor Management certification] Training - [july-2022]
- [CNC Advance programing of certification] Training - [november-2019]
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