CHANDAN SUDAMA VISHWAKARMA
Mumbai
Summary
Dynamic Sales Manager with a proven track record at HDFC Bank, excelling in leadership and analytical skills. Successfully implemented telesales strategies that significantly boosted conversion rates. Adept at building strong client relationships and resolving conflicts, ensuring high customer satisfaction and retention. Committed to achieving sales targets under pressure while fostering team performance.
Overview
8
8
years of professional experience
Work History
Sales Manager
HDFC BANK LTD
12.2022 - Current
- Recruit, train and supervise telesales executives
- Provide coaching and mentoring to improve sales effectiveness
- Develop and implement telesales strategies to increase sales conversion
- Analyse market trends and customer needs to adjust sales approaches
- Track sales metrics and KPIs (calls made, conversion rates, income)
- Handle escalations and resolve customer complaints effectively
- Ensure high customer satisfaction through quality interactions
- Develop strategies to improve customer retention and repeat sales
- Coordinate with product teams to stay updated on offerings and USPs of the product
- Provide feedback to improve products and services based on customer insights
- Strictly adhere to internal control polices
- Ensure that the organization’s activities are carried out in accordance with all the regulatory and bank regulations
Senior Sales Executive
HDB FINANCIAL SERVICES (HDFC BANK LTD)
07.2017 - 11.2022
- Produce new revenue by researching and analysing potential prospects and sales options
- Achieving of business plan target in term of volume growth and product mix
- Meet sales revenue targets
- Build and maintain long-term relationships with current clients and their management teams by providing information, guidance, and support; recommending service and profit improvements; and recommending new opportunities
- Planning & Executing sales promotion plans and activities
- Maintaining quality service by establishing and enforcing organization standards
- Manages performance metrics for team members
- Performance management (of others)
Education
BACHELOR OF COMMERCE -
04.2017
HSC -
02.2014
SSC -
03.2012
Skills
- Leadership skills
- Flexibility
- Soft skills
- MIS and Computer Skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet sales targets
- Conflict resolution
- Team building
Hobbies and Interests
- Strategic Gaming
- Music
- Outdoor Games
Awards
- Employee of the Year (2019).
- Felicitated with Certificate for extraordinary contribution in Health Insurance.
- One of the key Performer in the year (2023-24 FY) in the region.
- Qualified for two DTP (domestic training program) in general insurance product.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Timeline
Sales Manager
HDFC BANK LTD
12.2022 - Current
Senior Sales Executive
HDB FINANCIAL SERVICES (HDFC BANK LTD)
07.2017 - 11.2022
BACHELOR OF COMMERCE -
HSC -
SSC -
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