Summary
Overview
Work History
Education
Skills
Certification
Awards/ Achievements
DECLARATION
Process Improvements/ Ideas
SOCIAL LINK
Timeline
Generic
Chandan Tewary

Chandan Tewary

Assistant Manager In Tata Consultancy Services
Kolkata,WB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
16
16
Certifications

Work History

Lead Audit and Compliance Team (TD Bank)

Tata Consultancy Services
01.2025 - Current
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Improved compliance by conducting regular audits and implementing corrective actions.
  • Optimized quality assurance efforts while conducting regular chart audits to ensure proper documentation of patient care, which in turn improved overall compliance with regulatory standards.

Team Manager (Comcast Cables)

Tata Consultancy Services
08.2023 - 12.2024
  • Maintaining KPIs to ensure the team is meeting SLAs and quality.
  • Owner of incidents, change requests, and escalation processes, ensuring smooth business operations.
  • Arrange a weekly service review meeting with clients and internal business units.
  • Ensure continual improvement in customer satisfaction, delivering higher value services, and productivity.
  • Proactively seeks opportunities to improve client experience and drive business growth.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Process Lead (Pandora Jewelry)

Tata Consultancy Services
10.2020 - 07.2023
  • Lead the IT and application support functions.
  • Owner of incidents, change requests, and escalation processes, ensuring smooth business operations.
  • Ensure continual improvement in customer satisfaction, delivering higher value services, and productivity.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Engaged in hiring suitable resources for the process to overcome any challenges.

Logistics Analyst and Process Lead (Tata Steel Europe)

Tata Consultancy Services
03.2016 - 09.2020
  • Logistics invoice handling and maintaining KPIs to ensure the team is meeting SLAs and quality.
  • Identifying errors in invoices shared by the vendor.
  • Identifying Savings.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Ensure continual monitoring of the savings aspect of logistics and vendor errors.
  • Engaged in hiring suitable resources for the process to overcome any challenge

Senior Process associate and Query Master (Yellow Pages)

Tata Consultancy Services
03.2013 - 02.2016
  • Invoice processing.
  • Customer Query management.
  • Team huddle and sharing new updates with the team every day.
  • Conducting training for the team to ensure they adhere to the updated procedures.
  • Met month-end reporting objectives and deadlines.

Lead (Inbound and Outbound)

Hinduja Global Solutions
08.2007 - 01.2013
  • Maintaining targets (VAS services) to ensure the team is meeting SLA and quality.
  • Conducting training for the team to ensure they adhere to the updated procedures.
  • Maintained customer satisfaction score and call quality for the team by auditing and sharing constructive feedback.
  • Maintained the attrition rate for the team by engaging and distributing the responsibilities within the team.
  • Run the operation and meet the daily service level.
  • Pre-shift and post-shift briefing with the loopholes of the team and team members.
  • Transition of shifters, and make people log in on time.
  • Taking customer escalations.
  • Client interaction (internal and external).

Education

Graduation - English Hons.

Vidyasagar University
01.2006

Higher Secondary - Arts

W.B.C.H.S.E.
01.2003

Madhyamik - undefined

W.B.B.S.E.
01.2001

MBA - Production & Operations Management

Pursuing MBA From Burdwan University
Bardhaman, West Bengal, India
04.2001 -

Skills

Effective Team Management

Customer engagement

Effective problem resolution

Team development

Organization and time management

Flexible in approach

Proficient in handling multiple tasks

Friendly, positive attitude

Skilled with MS Office – Word, Excel and PowerPoint, SAP – MM, SFCC (End User)

ServiceNow incident management

JIRA incident management

Certification

ITIL Foundation Certification

Awards/ Achievements

Service & Commitment Award, On the Spot Award, Best Team Award, Contextual Master Award, Appreciation email and award received from CEO for maintaining zero attrition consecutively 6 months, Client Appreciations

DECLARATION

I hereby declare that the information furnished above is true to the best of my Knowledge and belief. Date: Place: Kolkata

Process Improvements/ Ideas

  • Involved in Various projects targeting Revenue Recovery, Cost Reduction, TAT Improvement and improved customer satisfaction.
  • Involved in Project of Process Complexity Determination and Validation
  • Reduced the Onshore Complain/Feedback through process standardization

SOCIAL LINK

https://www.linkedin.com/in/chandan-tewary 223981170

Timeline

Lead Audit and Compliance Team (TD Bank)

Tata Consultancy Services
01.2025 - Current

Team Manager (Comcast Cables)

Tata Consultancy Services
08.2023 - 12.2024

Process Lead (Pandora Jewelry)

Tata Consultancy Services
10.2020 - 07.2023

Logistics Analyst and Process Lead (Tata Steel Europe)

Tata Consultancy Services
03.2016 - 09.2020

Senior Process associate and Query Master (Yellow Pages)

Tata Consultancy Services
03.2013 - 02.2016

Lead (Inbound and Outbound)

Hinduja Global Solutions
08.2007 - 01.2013

MBA - Production & Operations Management

Pursuing MBA From Burdwan University
04.2001 -

Higher Secondary - Arts

W.B.C.H.S.E.

Madhyamik - undefined

W.B.B.S.E.

Graduation - English Hons.

Vidyasagar University
Chandan TewaryAssistant Manager In Tata Consultancy Services