Chandana Badhanapuri
Assistant Manager - II
Hyderabad
Summary
Dynamic professional with experience at ICICI Bank, excelling in decision-making and problem-solving. Successfully enhanced NRI customer satisfaction by promptly resolving queries and validating KYC updates for domestic clients. Proven ability to manage multiple tasks effectively while delivering exceptional service and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Assistant Manager
ICICI Bank
02.2023 - Current
Striving for NRI customer satisfaction by addressing and resolving customers queries promptly through E-mail and chat channels.
Addressing NRI customers' queries in different aspects, such as
- KYC updation
- Profile queries
- FD and Remittance-related issues
- Other banking needs as well.
Relationship Manager
ICICI Bank
02.2021 - 02.2023
I worked for domestic Indian customers as a Video KYC officer.
Validating customers' documents and location over a video call, and updating customers' KYC accordingly.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
CMR Institute of Technology
Hyderabad 04.2001 -
Intermediate - MPC
Sri Chaitanya Junior College
Hyderabad 04.2001 -
SSC - CBSC
DAV Public School
Hyderabad 04.2001 -
Skills
Strategic decision-making
Timeline
Assistant Manager
ICICI Bank
02.2023 - Current
Relationship Manager
ICICI Bank
02.2021 - 02.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
CMR Institute of Technology
04.2001 -
Intermediate - MPC
Sri Chaitanya Junior College
04.2001 -
SSC - CBSC
DAV Public School
04.2001 -
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