Chandana By
Bengaluru
Summary
Financial Crime Investigator with 4+ years of banking experience at HSBC, including experience as a Financial Crime Investigator supporting the Malaysia market and as a Customer Contact & Service Specialist (CCSS) Representative supporting the UK market. Experienced in conducting AML investigations, transaction monitoring reviews, DRA alert assessments, KYC/CDD reviews, customer risk profiling, adverse media screening and investigative reporting. Skilled in analyzing complex transaction activity, identifying financial crime risk indicators, performing risk-based assessments and preparing comprehensive investigation reports supported by clear rationale and documented findings. Proficient in WorldCheck, Experian, Microsoft Excel and HSBC investigative systems. Recognized for strong analytical thinking, stakeholder management, regulatory compliance, attention to detail and the ability to deliver high-quality outcomes within service level agreements in a fast-paced banking environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Crime Investigator - Investigative Reporting (Malaysia Market)
HSBC India
06.2025 - Current
- Conducted end-to-end AML investigations involving DRA alerts, unusual activity reviews and financial crime risk assessments
- Analyses of customer transactions, account activity and behavioral patterns to identify potential indicators of money laundering and other financial crime risks.
- Perform KYC/CDD reviews and assess customer profiles against transactional activity. Review adverse media findings, screening results and publicly available information using WorldCheck and internal systems. Also raised and assess request for information and evaluate supporting evidence to address investigation concerns.
- Evaluated source of funds information, customer documentation and account conduct to support investigation conclusions.
- Prepared investigation summaries, case findings and risk-based recommendations in accordance with regulatory and internal standards recommendations
- Conducted internal and external research to support investigation outcomes and risk assessments
- Collaborate with Compliance KYC and stakeholder teams to ensure timely case resolution.
- Collaborated with compliance, KYC and stakeholder teams to ensure timely case resolution and effective risk management
- Maintained accurate investigation records and ensured adherence to AML and financial crime compliance requirements
- Managed investigations within agreed SLA timelines while maintaining quality and productivity standards
- Presented findings to stakeholders, driving strategic initiatives
- Implemented risk assessment protocols, reducing fraud exposure.
- Trained teams on best practices in financial crime detection
CCSS Representative - UK Banking
HSBC India
04.2022 - 06.2025
- Supported UK retail banking customers across account servicing, digital banking, cards, loans and general banking enquiries
- Assisted customers with applications for accounts, credit cards, and loans while troubleshooting issues to ensure uninterrupted access to personal internet banking
- Identifying the customer's profile and safeguarding customer accounts
- Vigilance, Being vigilant of unusual activities on the customer's account
- Dealing with fraud on the accounts-flagging up suspicious transactions
- Documented customer dissatisfaction and implemented effective solutions to enhance service quality
- Resolution Dealing with and resolving the problems and issues which arise.
- Achieved 95% compliance with regulatory standards in banking operations
- Ensured that all the bank's policies and procedures, code of conduct and regulatory guidelines are strictly complied within the process of discharging duties
- Consistently achieved performance, quality and customer satisfaction targets while maintaining compliance with HSBC policies and regulatory standards.
- Planned to work based on the importance, urgency and customer needs
- Deputized the team during manager absence overseeing operational activities, supporting colleagues with process-related queries and ensuring service delivery standards were maintained
- Facilitated team knowledge-sharing initiatives by consolidating learning materials, communicating process updates, and supporting colleagues in understanding processes.
Business Development Trainee
BYJU'S
12.2021 - 01.2022
- Engaged prospective customers to clarify product offerings and address their needs.
- Assisted customers in selecting tailored learning solutions to enhance their development.
Education
Bachelor of Technology - Civil engineering
Presidency University
Bengaluru09-2021
Skills
- AML (Anti money laundering)
- Transaction monitoring
- KYC/CDD reviews
- Risk assessment
- Analytical thinking
- Fraud prevention
- Risk mitigation
- Problem solving
- Enhance due diligence (EDD)
- DRA alert investigation
- Customer risk profiling
- Suspicious activity identification
- Risk based decision making
- Critical thinking
- Written communication
- Verbal communication
- Attention to detail
- Quality
- Financial crime risk assessment
Languages
Japanese
Beginner
A1
Hindi
Proficient
C2
Kannada
Proficient
C2
English
Proficient
C2
Certification
- GIS Software Tools & Spatial Mapping Techniques
- Project Monitoring & Control
- QA/QC in Construction industry
- Building Information Modelling (BIM)
- Structural Design Fundamentals
- Autodesk Revit
- Estimation & Billing
Accomplishments
- Appreciation received from site head of CCSS Mamatha Gowda, for being the 'QUALITY IDOL for the month of June, 2024'.
- Recognized by team manager and the department manager for always providing exceptional customer service and also for being a consistent performer.
Beyond Curriculum
Badminton player Represented school and college in district level in throwball
Timeline
Financial Crime Investigator - Investigative Reporting (Malaysia Market)
HSBC India
06.2025 - Current
CCSS Representative - UK Banking
HSBC India
04.2022 - 06.2025
Business Development Trainee
BYJU'S
12.2021 - 01.2022
Bachelor of Technology - Civil engineering
Presidency University