Chandana N
Hyderabad
Summary
Senior Operations, Governance, and Risk Management Leader with 20+ years of experience across regulatory reporting, Blue Sheets governance, operational risk controls, and large-scale financial services delivery. Proven record in audit readiness, regulatory compliance, global process transitions, and building high-performing teams across UBS and Cognizant. Trusted advisor to senior stakeholders on risk mitigation, governance integrity, and operational excellence.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Deputy General Manager – UBS Blue Sheets
Cognizant Technology Solutions
04.2023 - Current
- Led end-to-end governance for Blue Sheets and regulatory reporting operations, reinforcing a strong culture of ethics, integrity, and compliance across global portfolios.
- Engage with clients and senior stakeholders to assess regulatory risks and recommend control enhancements and mitigation strategies.
- Prepare and present regulatory reports covering incidents, non-compliance findings, and remediation actions.
- Ensure timely and accurate documentation, submissions, and responses for regulatory reviews and inquiries, strengthening audit readiness.
Deputy General Manager – UBS Accounts Payables, T&E & Blue Sheets
Cognizant Technology Solutions
11.2021 - 04.2023
- Led the successful transition of Zurich’s manual invoice processing to ReadSoft automation, improving operational efficiency and accuracy.
- Digitised SOPs using the ARIS platform, strengthening governance, standardisation, and accessibility.
- Enhanced team performance through structured feedback, SLA monitoring, issue tracking, and escalation management.
- Ensured adherence to KPIs and KPCI compliance standards across Accounts Payables operations.
- Delivered on-time audit closures and accurate client metrics for monthly governance forums.
- Hired, supervised, and developed associates to build a high-performance delivery team.
- Established PMO standards and delivery processes to improve project execution and transparency.
Service Delivery Project Manager – Swiss UBS Accounts Payables, T&E & Blue Sheets
Cognizant Technology Solutions
04.2021 - 11.2021
- Led the transition of Swiss Accounts Payables invoice processing and payments team, ensuring stable delivery.
- Implemented trackers and dashboards to enhance operational visibility, accuracy, and process control.
- Supervised and coached the Switzerland-based AP team, developing performance improvement and capability plans.
- Managed EY audits across monthly, quarterly, half-yearly, and annual cycles, achieving closures within SLA with zero observations.
- Streamlined activity inventories to optimise workload distribution and improve efficiency.
Service Delivery Manager – Risk Reporting & Analytics
Cognizant Technology Solutions
01.2011 - 03.2021
- Managed enterprise risk reporting across UBS Operations Risk, Derivatives Middle Office, and Integrated Middle Office divisions.
- Partnered with senior leadership to develop crisis management and business continuity strategies.
- Ensured seamless integration of reporting through UniFi publication and Silver-standard SOP governance aligned to RAS standards.
- Spearheaded adoption of new technology solutions to enhance risk monitoring, reporting accuracy, and control effectiveness.
- Successfully transitioned multiple FTEs from Global Collateral Margin Management (GCMM) to Reporting & Analytics Services (RAS), enabling smooth service launches.
Team Manager – Risk Operations Reporting & Analytics
Cognizant Technology Solutions
01.2011 - 03.2017
- Delivered risk management reports, assessments, and analytical insights to global stakeholders.
- Mentored and developed team members, fostering collaboration and consistent performance improvement.
- Participated in client calls to review metrics, ensure SLA/TAT adherence, and address operational issues.
- Independently managed hiring, capacity modelling, and system access provisioning.
Risk Reporting Analyst – Risk Operations
UBS
06.2008 - 12.2010
- Produced risk and loss reports and Settlement Accounting Report (SAR) packs for London, Zurich, APAC, and North America.
- Analysed and monitored risk breaks using risk band parameters across multiple financial products.
- Generated Flash reports classifying risk exposure (high, medium, low) for Nostro, AVIs, Intersystem, and Intercompany accounts.
- Prepared detailed risk assessments with actionable mitigation recommendations.
Senior Process Developer / Business Analyst
GE Money
01.2007 - 06.2008
- Improved productivity and accountability through daily operational reporting and Time on System (TOS) monitoring.
- Achieved a 75% reduction in defects through proactive reporting and process improvements.
- Developed SOPs and process diagrams, closing operational gaps and improving compliance.
Process Developer – Customer Service
GE Capital International Services
10.2004 - 12.2006
- Managed escalated customer interactions for inbound and outbound credit card processes.
- Conducted shift huddles to communicate process updates, new scenarios, and client changes.
- Captured feedback and improvement ideas to enhance service quality and operational efficiency.
Education
PG Diploma - Business Administration – Operations
Symbiosis
Pune, MaharashtraSkills
Operational Risk & Controls Management
Regulatory Reporting & Compliance
Governance & Audit Management (Internal, External & EY)
Executive Stakeholder Management
Certification
Scrum Master Certified (SMC)
www.linkedin.com/in/chandana-n-73a8101b9
Timeline
Deputy General Manager – UBS Blue Sheets
Cognizant Technology Solutions
04.2023 - Current
Deputy General Manager – UBS Accounts Payables, T&E & Blue Sheets
Cognizant Technology Solutions
11.2021 - 04.2023
Service Delivery Project Manager – Swiss UBS Accounts Payables, T&E & Blue Sheets
Cognizant Technology Solutions
04.2021 - 11.2021
Service Delivery Manager – Risk Reporting & Analytics
Cognizant Technology Solutions
01.2011 - 03.2021
Team Manager – Risk Operations Reporting & Analytics
Cognizant Technology Solutions
01.2011 - 03.2017
Risk Reporting Analyst – Risk Operations
UBS
06.2008 - 12.2010
Senior Process Developer / Business Analyst
GE Money
01.2007 - 06.2008
Process Developer – Customer Service
GE Capital International Services
10.2004 - 12.2006
PG Diploma - Business Administration – Operations
Symbiosis