Chandana P.L.N
VISAKHAPATNAM
Summary
Results-driven Customer Success Analyst recognized for high productivity and efficient task completion. Skilled in data analysis, customer relationship management (CRM) software, and strategic planning to enhance customer satisfaction and loyalty. Excel in problem-solving, communication, and adaptability to leverage insights for business growth and improve customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Success Analyst
Fieldassist
Bangalore
09.2023 - Current
- Provided technical support to customers and answered inquiries related to product features, pricing, and delivery times.
- Conducted onboarding sessions with new customers to ensure successful implementation of products and services.
- Assisted in developing training materials for new employees related to customer success best practices.
- Coordinated activities between internal stakeholders and external stakeholders.
- Proactively monitored accounts for signs of potential churn or dissatisfaction.
- Collaborated with cross-functional teams such as marketing, sales, engineering, and operations to ensure alignment of goals across departments.
Education
Bachelor of Science - Computer Science
KIIT UNIVERSITY
Bhubaneswar05-2024
Skills
- Client Relationship Management
- Account Management
- Goal-Oriented
- Complaint resolution
- Analytical mindset
- Multitasking
- Task Prioritization
- Interpersonal Skills
- Problem-solving abilities
- Written Communication
- Team building
- Time management abilities
- Professionalism
- BI tools expertise
- Microsoft Office Suite
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Certification
1. Power BI for Beginners - Credential ID: 6938834 and Issues on 17th Jul 2024.
2. SQL Fundamentals - Credential ID: UC-f2f2f299-3aed-4ebd-b2ff-d947e2f86d28 and Issued on 9th May 2024.
Timeline
Customer Success Analyst
Fieldassist
09.2023 - Current
Bachelor of Science - Computer Science
KIIT UNIVERSITY
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