Jira
Srurti Ranjan Nayak
Customer Support Analysts
Bhubaneswar
Summary
Dynamic Customer Success Analyst with a proven track record at EvA, managing over 150 high-net-worth clients. Demonstrated analytical mindset and exceptional communication skills, achieving a 95% client renewal rate. Adept at problem-solving and project management, I thrive in high-pressure environments, ensuring client satisfaction and long-term relationships.
Overview
1
1
year of professional experience
Work History
Customer Success Analyst
EvA
01.2024 - Current
- Streamlined support processes for increased efficiency and faster resolution times.
- I have successfully managed over 150 corporate, HNI, and international clients, with valuations exceeding 2 crore.
- My strong customer handling skills have allowed me to consistently close projects and maintain long-term relationships. I have achieved a 95% client renewal rate, reflecting my commitment to delivering exceptional service.
- I excel in high-pressure situations, effectively managing multiple challenges and adapting to diverse circumstances
Education
MBA - Marketing, Finance
BIITM
Bhubaneswar 04.2001 -
Batchelor in Hotel Management - Tourism And Hotel Management
BIITM
BHUBANESWAR 04.2001 -
Skills
Analytical mindset
Client onboarding
Complaint handling
Order fulfillment
International sales support
Teamwork
Problem-solving abilities
Excellent communication
Decision-making
Client relationship management
Adaptability and flexibility
Project management
Software
ODOO
Excel
Word
Power BI
Power point
Timeline
Customer Success Analyst
EvA
01.2024 - Current
MBA - Marketing, Finance
BIITM
04.2001 -
Batchelor in Hotel Management - Tourism And Hotel Management
BIITM
04.2001 -