Chandana R
Bangalore
Summary
Dynamic professional with a proven track record at First Source Solutions Ltd, excelling in customer service excellence and operations management. Recognized as a Top Performer, I leverage data analysis and strategic planning to drive process improvements and foster high-performing teams, ensuring optimal efficiency and enhanced service delivery.
Overview
3
3
years of professional experience
Work History
Customer Support Associate
First source Solutions Ltd
02.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- I was a floorwalker for 8 months - Provided on-the-spot support and guidance to team members, resolving process or technical issues in real time.
- Collaborated with team leads and managers to communicate updates and improve performance.
- Received Certificate of Appreciation as a Top Performer for outstanding contribution and consistent performance.
- Collaborated with cross-functional teams to streamline processes and enhance overall operational effectiveness.
- Contributed to the continuous improvement of service delivery through proactive problem-solving and innovative solutions.
Operations Researcher
Startek
02.2022 - 04.2023
- Led daily operations for the International Background Verification Process, ensuring seamless workflow and optimal efficiency.
- Managed a diverse team, providing guidance and support to foster a high-performance work environment.
- Analysed extensive financial data, identifying key trends and patterns to inform strategic decision-making.
- Researched system for customer inquiries, product descriptions, and specifications.
Education
MBA - Human Resource Management
Jain Deemed University
Bangalore09.2024
Bachelor of Commerce - Accounting And Finance
New Horizon College
Bangalore09.2021
Skills
- Operations Management
- Strategic planning
- Customer Service Excellence
- Team management
- Data analysis and decision-making
- Compliance and Risk Management
- Process improvement
Intrests
Enthusiastic about various activities, I find joy in reading to broaden my knowledge, engaging in badminton for physical well-being, and exploring the world of music Additionally, I have a keen interest in cooking, allowing me to express creativity and culinary skills.
Leadership Experience
- I was a floorwalker for 8 months - Provided on-the-spot support and guidance to team members, resolving process or technical issues in real time.
- Collaborated with team leads and managers to communicate updates and improve performance.
- Received Certificate of Appreciation as a Top Performer for outstanding contribution and consistent performance.
Communication Skills
- Collaborated with cross-functional teams to streamline processes and enhance overall operational effectiveness.
- Contributed to the continuous improvement of service delivery through proactive problem-solving and innovative solutions.
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner (A1)
A1
Telugu
Elementary (A2)
A2
Tamil
Elementary (A2)
A2
Timeline
Customer Support Associate
First source Solutions Ltd
02.2024 - 03.2025
Operations Researcher
Startek
02.2022 - 04.2023
MBA - Human Resource Management
Jain Deemed University
Bachelor of Commerce - Accounting And Finance
New Horizon College
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