Shashikiran S
Kolar
Summary
Dynamic Payment Investigation Specialist at Concentrix with a proven track record in quality analysis and root cause identification. Expert in swift messaging and customer service, I enhance team efficiency through effective communication and leadership. Successfully trained new members, ensuring adherence to service level agreements and improving case resolution times.
Overview
4
4
years of professional experience
Work History
Payment investigation specialist
Concentrix
Bengaluru
01.2022 - Current
- Acting as an SME and quality analyst to enhance the efficiency and quality of the team.
- Take full initiative and manage the end-to-end process from the initial request through to execution.
- Investigating and identifying the root cause of the inquiry in the UK region.
- Reviewing the Nostro account and ensuring all outstanding debit and credit entries are cleared as per time, begins following up with external banks for details, confirmation and recall of funds.
- Resolving queries as per customer requirements.
- Swift messages - MT192, 195, 196, 199, 103, 202, 999, 991.
- Return of funds, Recall, BCNR, Cancellation, Amendment, Re-effect, Routing, Knowledge of swift investigation.
- Pega, Report manager, Bank check, Reflection workspace, Iban checker, GTX, TLMP.
- Checking the quality of the cases handled by team members.
- Responsible for conducting effective and timely investigation into assigned cases in accordance with agreed standard for reporting and service level agreement.
- Delivered training sessions on investigation procedures to new team members.
- Quality monitoring and feedback to the team.
- Validating various reports that comes from client.
- Preparing various kinds of reports at the end of the day and ensure that those reports are sent on daily basis to the onshore by the manger.
Education
B.Com - Accounting And Taxation
SDC Degree College
Kolar08-2019
Skills
- Payment investigation
- Quality analysis
- Root cause analysis
- Swift messaging
- Leadership quality
- Customer service
- Problem solving
- Effective communication
- Time management
- Research
Languages
English
Proficient (C2)
C2
Kannada
Native
Native
Telugu
Proficient (C2)
C2
Accomplishments
Certificate presented for consistent performance and exceptional contribution.
Timeline
Payment investigation specialist
Concentrix
01.2022 - Current
B.Com - Accounting And Taxation
SDC Degree College