Chander Mohan Singh
Summary
A result driven finance and oprations professional with over a decade of experties in Accounts Payable. P2P oprations, expense auditing, and financial process management across leading global firms like WNS, Accenture, Exl, and IBM. Adapt at driving end-to-end process optimization, SLA management, client relationship management, and cross-functional team leadership ensuring seemless financial oprations for NAM region. Proven track record in process transition and ERP system Implementation (SAP, CONCUR, Microsoft AX, Coupa, etc.), and stakeholder enagement with a strong focus on efficiency, compliance, and cost optimization. Skilled in dashboard reporting, performance matrics, and process automation, leading high-performing team while maintaning a client-centric approch. Recognized for exemplary leadership, fostering team development, and ensuring operational Excellence.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Operations
WNS Global Service Pvt Ltd
Gurgaon
11.2020 - Current
- Customer & Process Management: Manage customers for North America regions. Drive process automation and improvements for operational efficiency.
- Automation & Policy Implementation: Implemented OCR for invoice indexing, Power BI dashboards for SLA/KPI tracking, and Concur for T&E management. Introduce P-Card direct debit, No PO No Pay policy, and AMEX direct payments to streamline financial processes. Develop forecasting and reconciliation templates, along with trackers for process monitoring and enhancement.
- Operations & Process Management: Lead Invoice Processing, Payments, T&E, and VMD teams for NAM in Accounts Payable (AP). Successfully transitioned the AP process remotely during COVID, ensuring seamless business continuity. Optimize workflows, process efficiency, and ensure compliance with SOPs & PTP controls.
- Stakeholder & Performance Management: Manage SLAs, KPIs, and operational reporting while leading client interactions and process improvements. Conduct customer calls, operational meetings, and cross-functional collaborations for issue resolution. Develop and present dashboards and reports for senior management and client reviews.
- People & Leadership: Drive talent development, appraisals, and employee engagement in collaboration with HR & Ops teams. Conduct one-on-one meetings for career growth, feedback, and training initiatives. Ensure 100% cross-training to strengthen team resilience and business continuity.
Subject Matter Expert (SME) – Operations
Accenture Solution Pvt Ltd
Noida
04.2020 - 11.2020
- Operations & Process Management: Facilitated knowledge transfer from clients and implemented processes smoothly, demonstrating adaptability and flexibility. Manage SLAs, KPIs, and process efficiency, ensuring seamless business operations and service delivery. Maintain and update Standard Operating Procedures (SOPs) for process standardization and risk management.
- Stakeholder & Client Management: Collaborate with customers and stakeholders to address challenges and drive process improvements. Conduct client meetings, operational calls, and reporting reviews to ensure transparency and efficiency. Oversee performance metrics, daily dashboards, and business intelligence reporting for leadership insights.
- Leadership: Drive employee engagement, career development, and retention strategies with manager to maintain a high-performing team. Conduct one-on-one sessions for feedback, career planning, and professional growth. Implement 100% cross-training to strengthen team capabilities and ensure business continuity.
Sr. Associate – Operations
EXL Services.com Pvt Ltd
Noida
08.2017 - 04.2020
- Process Management: Worked as an individual contributor (IC). Prepared payments for Intercompany/ Netting/Third party vendors, also as a senior resource-maintained managed SLAs, KPIs, and performance metrics, driving efficiency and accuracy in team. Developed and maintained Standard Operating Procedures (SOPs) to standardize workflows and mitigate risks.
- Client Engagement: Handled customer complaints/issues and resolved them in a timely manner.
- Leadership: Successfully transitioned the process from the client, maintaining quality and operational stability. Conducted refresher training programs to enhance team skill sets and improve productivity.
Practitioner – Operations
IBM India Private Ltd
Gurgaon
04.2015 - 06.2017
- Process Management: Handled the different kind of invoices like legal/ utility/ Freight/Custom/Credit notes queues and Employees expenses claims, verifying the correctness and accounting the same in the respective ERP system.
- Client Management: Handled incoming calls for vendor queries and also resolve invoice discrepancies. Resolving incident tickets within TAT.
- Compliance Management: Performed daily task and made sure to meet all SLAs and TATs.
Education
Postgraduate Program - Business Analytics And Business Intelligence
Great Lakes Institute of Management Stuides
Gurgaon09-2018
BBA - Finannce
Punjab Techinical University
New Delhi12-2013
Skills
- Leadership and Team Management
- Training and Development
- Customer Service Excellence
- Operational Efficiency
- Analytical and Problem Solving Skills
- Process Optimization
- Strategic Planning and Execution
- Dashboard reporting
- Client engagement
Accomplishments
- Bronze, Silver
- Top Gun
- 3 consecutive Tremendous award from current employer
Timeline
Assistant Manager of Operations
WNS Global Service Pvt Ltd
11.2020 - Current
Subject Matter Expert (SME) – Operations
Accenture Solution Pvt Ltd
04.2020 - 11.2020
Sr. Associate – Operations
EXL Services.com Pvt Ltd
08.2017 - 04.2020
Practitioner – Operations
IBM India Private Ltd
04.2015 - 06.2017
Postgraduate Program - Business Analytics And Business Intelligence
Great Lakes Institute of Management Stuides
BBA - Finannce
Punjab Techinical University