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RAKESH SINGH NEGI
Assistant Manager Customer Relation Sales & Purchase Operation
Ghaziabad
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
3
3
Certificates
11
11
years of professional experience
Work History
Assistant Manager of Operations
Orbit Techsol Pvt. Ltd.
03.2026 - Current
- Coordinated daily operations to enhance team productivity and streamline workflows.
- Implemented process improvements that increased operational efficiency and reduced delays.
- Developed training materials for new employees, fostering a culture of continuous learning.
- Monitored performance metrics to ensure adherence to company standards and objectives.
- Collaborated with cross-functional teams to support project execution and resource allocation.
- Led team meetings focused on problem-solving and optimizing operational processes.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Client Success Manager (Microsoft)
Zones Corporate Solutions Pvt Ltd.
04.2022 - 02.2026
- Creating and presenting quotes to Microsoft Customers for hardware/Software request, renewals & select service-related work
- Support Internal requests for hardware pricing and availability from vendors
- Manage procurement request board, Deal Registration
- Follow-up with Vendor & OEM to get the pricing as per Microsoft user request
- Work on monthly pricing catalog for Microsoft received from OEM's HP, Surface, Lenovo, Apple, Logitech, JABRA, Schneider etc.
- For price validation
- Managing daily basis PO validation, order processing and invoicing
- Looking after all pending payment follow-up with Microsoft MS AP team and process accordingly
- Verify daily received POs from Microsoft procurement team and process all approved orders within our internal system (Microsoft Dynamix A/X) and follow-up with internal system & Supply chain accordingly for the ETA to communicate further to update the customer
- Place all hardware/Software orders to concerned vendors
- Effectively Communicate features and benefits of solutions and manage customer expectations
- Engage and develop relationships with team members from key vendors and distributors such as Microsoft, Dell, Logitech, Poly, Jabra, EPOS, Ingram Micro, Redington, Vmware, Fire Giant, Alagic, Brothers, AG Grid etc.
- Process Special orders received for MS surface, Non-surface, Apple & Software & License etc.
- Work on Apple devices DEP enrollment and registration with Redington & Ingram and provide the update to Microsoft once its successfully done
- Track on daily basis with OEM's & vendors teams for pricing and ETA update to communicate further to Microsoft end users
- Work on daily in stock invoicing related to MS surface, non-surface and software items and share the inventory update with customer
- Looking after monthly shipment and MS service program manpower billing
- Work on Apple device warranty registration (ACE)
- Follow-up with Internal finance team as well as MS AP team for payment receive confirmation and pending payments as well
- Work on Microsoft users on day-to-day queries
- I.e., technical queries, billing related queries, requirement related queries, software requirement related queries etc.
- Work on Weekly apple funnel report and provide the status to concerned person
- Work on quotation status report every week and update the open quotes status to provide visibility about future business prospects
- Validating new assign order contracts (SOW's) and to verify by legal team and digitally sign and submit for further processing with Microsoft
- Work on weekly Microsoft surface global report and share every week to US global team person
- Work on weekly Microsoft inventory report and Microsoft execution reports and sent to every week Microsoft procurement Manager (India)- Kapil Abrol (Head PROCUREMENT INDIA) Work on weekly non surface/Peripherals, Lenovo, Dell & HP part replacement, Software report
- Work on Microsoft surface warranty registration and invoice for warranty as well
- Attend weekly calls with Zones Global team to update the status of every week shipment delivery status, inventory status and for further orders forecasting and place the order to OEM's in India accordingly
- Attend direct calls from Microsoft users for their issues and give end to end solutions to them.
Assistant Manager, Commercial & Sales Support
KENT RO SYSTEMS LTD. (Division-Kent Cam Eye Technology)
08.2021
- Responsible for managing day to day Sales Quotation, Price Proposals, Performa invoices, BOQ, BOM, Vendor registration, GST & Banking details, NDA & MSME Certificate, Bank Guarantee, and letter of Credit in term of techno commercial etc.
- As well as to share necessary documents to concerned party/customer/Dealer& Distributers
- Responsible for managing Daily Order processing & Execution, Invoicing, Order Execution & Dispatch for end to end of product/Services Delivery of all sales segments
- (Direct Sales (B2C), Corporate (B2B), Channel Sales, E-commerce), from respective warehouse and ensure on time delivery to party through ERP/SAP -SD Module (ERP LN BAAN (LN Infotica System)
- Tracking Sales/Purchase orders to ensure that they are scheduled and sent out on time
- Responsible for overall store activities (Receiving/Storage and Issue material) i.e., Demo Units, POP material for promotions & Events as well
- Also maintain data for FG goods, Faulty/Unusable goods
- Process SRN and GRN to good return/defective/ inward goods in warehouse
- Responsible for managing sales team - Training, Attendance, Reimbursements/Claims, and incentives etc.
- Coordinate with internal dept
- And provide necessary support and documentation i.e.
- (Sales team, Production units, Product Development, IT Dept., Account & Finance, and Service Dept etc.
- Coordinate day to day with customers, Corporates Clients, Dealer & Distributers, and other stockholders and resolve their issues and provide on time support
- Also completing the administrative needs of the Sales Department
- Responsible to handle F & F of Sales employee and Company Asset Issue & Collect through HRMS Responsible for managing day to day payment cheque & DD and cash payment from local Delhi/NCR party's also handling petty cash for dept
- Miscellaneous expenses
- Responsible to reconcile daily product/service payment with finance team and Follow-up stock payment with concerned for respective PAN INDIA location daily basis
- Discuss daily basis GST & TDS related issues and reconcile payment with finance team and raising Debit note &Credit Note and receive payment all local cash, cheque & DD payments
- Update & reconcile daily received payment on Razor pay payment portal for product/Service Subscription
- Responding to Customer queries via phone, e-mail, and Coordination with team
- Update TA/DA of Sales/Marketing in Hap Pay portal and process for further timely reimbursement within TAT
- Manage field staff for device installation and monitoring the team as well
- Keep maintain records/data of all payment & renewals and update FG goods, Faulty Goods and sold goods data MIS and share with Director/National sales head
- As client/customer support attend client/customer call on daily basis and resolve their quires and issues same day also provide technical support in order of Tracking Vehicle, Cloud Storage, Data Retrieval, GST, TDS, Payment related issues and escalate their problems to concerned team I.e
- (Product Development etc.) Maintain daily basis Product/ Service sales, Payment, and invoicing data
- Additionally, as per maintaining good relationship with Client/Customer cracks inside sales of product/service on call.
Commercial Manager
AMEREX PVT LTD. (HPL Group Subsidiary)
08.2021 - 04.2022
- Managing complete order processing as per PAN India basis
- Managing Follow up on pending payments and credit collection at Debtors location
- Handing complete commercial operation & support to sales team
- Making amending invoices Client Allocating invoices and seeing whats pending Managing Follow up on pending invoices and Matching and bank and allocating bank Checking card statements and allocating it Approving payments & Reimbursement claims
- VAT, GST, TDS knowledge Year end accounting Paying Office Bills Paying suppliers/Vendors
- Checking & updating OEM/Distributors & Vendor party invoice and payment as well
- Handling WH inward & Outward Supply and daily Stock
- Bank Reconciliation & Credit Reconciliation
- Prepare Sales & Payment MIS report.
- Collaborated with cross-functional teams to optimize supply chain processes and reduce costs.
- Managed relationships with key clients, ensuring high levels of satisfaction and retention.
- Streamlined reporting processes, improving accuracy and timeliness of financial forecasts.
- Built relationships with clients to establish new contracts.
Asst. Manager - Sales Commercial and Customer Relation
AnG India Ltd.
04.2015 - 02.2019
- Handle day to day Estimation & Documentation (Quotation/Price Proposals, BOQ, BOM RFI, RFQ, submission.) Sales Order processing, Order Execution, Order Dispatch Installation Report & Invoice creation in ERP/SAP -SD Module and responsible for preparing sales order or Purchase Order and Tracking of Sales/Purchase Order & Follow up with customer, daily co-ordination with stores- production Dept
- Handle processing of all purchase orders, RFQ and mail approvals by the client with accuracy and timely delivery
- Inform clients of unforeseen delays
- Cross check all the mail approvals and RFQ's & purchase orders and collect DD/cheque/cash against customer payments also handling patty cash
- Cross check all invoices CAPEX & OPEX sales billing made by billing team before sending customer billing/finance department and follow-up accordingly
- And responsible for creating Credit & Debit note too
- Responsible for material planning & Logistics: Material issuance, material dispatch, loading/un-loading material and get the POD details from Courier Company for daily shipment
- Responsible for CCTV, FAS, ACS Supply/ installation/Coordination of AMC, and Project Branches
- (Presently handling projects (i.e., RBL Bank, Jana Laxmi Bank, Mahindra Finance, TMFL, TCFL DCB along with existing clients, HDFC, ICICI, AXIS, IDBI, YES Bank etc.
- Coordinate for project sites and provide Support and technical solution
- Communicate daily with customer/client and understand their Requirements/needs and issues and resolve via mailing conversation or else telephonic communication
- Coordinate with customer/client/suppliers/vendors for price negotiation, supply of material, scheduling for installation, material delivery status, order recipient's acknowledgement, Technical Solution etc.
- Maintaining long term relationships with existing and new clients and generate leads to increase further business opportunity
- Follow-up for order approvals, Purchase orders, E-way bills and payments etc.
- Handling team as a leader and monitor/evaluate their daily work and guide and motivate time to time through weekly/monthly meetings and brief them for process new implementations/updating too
- Handling branch and project entire accounting and Keep maintain Branches sales/ Project sales data, stock inventory and scheduling data
- Generate reports of daily/weekly/monthly for order& payment recipients and send to VP-sales commercial & MD as well and also Preparing MIS report for all the activity of sales and coordination
- Prepare routine reports on financial reconciliation, total services provide to the client and manage month end or week end report compilation
- Responsible for project costing, supply of material & delivery, coordination, installation & commissioning, invoicing etc.
Education
M.B.A - Operation Management
Lovely Professional University
Phagwara 01-2014
B.com - correspondence
Delhi University
Lucknow01-2010
Intermediate - Financial Accounting
U.P Board Lucknow
Lucknow01-2004
Matriculation -
U.P Board Lucknow
Lucknow01-2002
Skills
Organizational and planning skills
Leadership skills and ability to motivate
Written and verbal communication skills
Ability to work independently or as part of a team
Able to work under pressure
Strong commercial acumen and business understanding
Customer Relation
Ability to identify issues and areas for improvement through analysis
Exposure and conceptual understanding of contract law and pricing
Ability to manage both internal and customer relationships
Team orientated, with strong relationship and interpersonal skills
Advanced negotiation, influencing and stakeholder management abilities
Intermediate to advanced computer software skills, including Excel and other accounting packages
MS Office, Power Point, Outlook Mailing, PPT & Internet and Advanced Excel
EBIZ FEAME (ERP/SAP- SD) Ver-10, SAP SD, ERP BAAN, ERP LN Infotica etc, CMS/LMS, Quick Book, LMS, HRMS & CAM Attendance, BEATPLAN & SSRS, E-WAY BILL, GST
TALLY ERP 9
New Business Development
Client Communication
Data Analytics
Pricing Structures Knowledge
Team leadership
Problem-solving
Customer relations
Workload management
Operations management
Customer relationship management (CRM)
Strategic planning
Sales reporting
Project management abilities
Cost control
Project management
Financial management
Business administration
Negotiation
Business development
Contract management
Multitasking and organization
Scheduling and planning
Employee supervision
Product and service sales
Inventory management
Process improvement strategies
Vendor relationship management
Sales forecasting
Reporting and documenting
Customer service and satisfaction
Microsoft office expertise
Problem resolution
Multitasking Abilities
Organizational skills
Customer relationship management
Scheduling and coordinating
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Author of “[Article Title],” published in [Journal Name] in [Year].
Certification
Pursuing SAP SD Consultant certification from Henry Harvin Education.
Interests
Timeline
Assistant Manager of Operations
Orbit Techsol Pvt. Ltd.
03.2026 - Current
Client Success Manager (Microsoft)
Zones Corporate Solutions Pvt Ltd.
04.2022 - 02.2026
Assistant Manager, Commercial & Sales Support
KENT RO SYSTEMS LTD. (Division-Kent Cam Eye Technology)
08.2021
Commercial Manager
AMEREX PVT LTD. (HPL Group Subsidiary)
08.2021 - 04.2022
Asst. Manager - Sales Commercial and Customer Relation
AnG India Ltd.
04.2015 - 02.2019
M.B.A - Operation Management
Lovely Professional University
B.com - correspondence
Delhi University
Intermediate - Financial Accounting
U.P Board Lucknow
Matriculation -
U.P Board Lucknow
PERSONAL INFORMATION
- Father’s Name: Mr. Lt. Kesar Singh
- Date of birth: 1984-08-23