CHANDHAN T
Jio HCMS Coordinate assistant
Bengaluru
Summary
Dynamic and results-oriented professional with a proven track record at JIO, excelling in both HCMS Coordination and Air Fiber Technical Support. Expert in verbal communication and administrative tasks, I significantly enhanced client satisfaction and operational efficiency. Demonstrated ability to manage sensitive information and resolve complex technical issues, underscoring a commitment to excellence and teamwork.
Overview
2
2
years of professional experience
Work History
Jio HCMS Coordinate Assistant
JIO
01.2024 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Jio Air Fiber Technical Support Agent
JIO
01.2023 - 01.2024
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
PUC - PUC
Hira Independent Pu College
Venkatapura 04.2001 -
SSLC -
LNR Public School
Ramohalli 04.2001 -
Skills
Verbal and written communication
Timeline
Jio HCMS Coordinate Assistant
JIO
01.2024 - Current
Jio Air Fiber Technical Support Agent
JIO
01.2023 - 01.2024
PUC - PUC
Hira Independent Pu College
04.2001 -
SSLC -
LNR Public School
04.2001 -
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