Chandhini S
Senior Technical Writer
CHENNAI
Summary
Efficient Technical Writer with 4 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences and eager to learn any new processes or techniques in a changing environment.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Writer
RR Donely and Sons Pvt Ltd
CHENNAI
01.2023 - Current
- Develop SOPs for internal IT teams (PMO, IT Projects, Customer Experience, Incident Management/Problem Management, Process Engineering team, Technology Services, IT Software).
- Preparing business presentations for senior leadership.
- Prepare user guides for software tools like Metric, MyConnect and Hub.
- Proved successful working within tight deadlines and a fast-paced environment.
- Edited and proofread technical documents for accuracy and consistency.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Technical Content Writer
CEIPAL Software Pvt. Ltd
CHENNAI
08.2022 - 01.2023
- Developing User Manuals for ATS from scratch.
- Authoring Release Notes upon release of a new feature.
- Creating API documentation for using Swagger UI.
- Creation of Chat Items for the Ceipal AI Chatbot with assistance from the Support Team.
- Creation of Video Guides for new releases using the Clipchamp tool.
- Work with the Support Team to gather and update recent FAQs in the User Guide.
- Participate in daily Scrum standup meetings and organize the work accordingly.
- Working closely with the Senior Business Analysts write business proposals.
Senior Technical Writer
Capgemini Technology Services Private Limited
Bengaluru
06.2020 - 05.2022
- Creation and revision of Maintenance Manual using Arbortext Editor.
- Authoring Installation Guides and End User Guides using Oxygen XML Author.
- Making the documents interactive by using tools like MS PowerPoint and MS Visio and image-capturing tools like SnagIt.
- Revising, Reviewing, and Rectifying errors in the technical documentation using Agile Methodology.
- Perform peer review for troubleshooting documents.
- Participate in daily Scrum standup meetings and organize the work accordingly.
- Working closely with the Subject Matter Experts and conducting periodic interviews to establish clear and concise documents.
- Ability to incorporate information mapping concept to develop documentation procedures by following Style guides (Microsoft Style Guide and ASD STE)
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Education
Bachelor of Engineering - Aeronautical Engineering
Jeppiaar Engineering College
Chennai 08.2015 - 04.2019
Skills
Oxygen XML Author
Timeline
Technical Writer
RR Donely and Sons Pvt Ltd
01.2023 - Current
Technical Content Writer
CEIPAL Software Pvt. Ltd
08.2022 - 01.2023
Senior Technical Writer
Capgemini Technology Services Private Limited
06.2020 - 05.2022
Bachelor of Engineering - Aeronautical Engineering
Jeppiaar Engineering College
08.2015 - 04.2019
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