CHANDINI P
Chennai
Summary
A dedicated AML compliance analyst / KYC professional with over 5 years of experience in regulatory compliance, Investigating AML alerts, negative news screening, OFAC stripping. Ongoing transaction monitoring, PEP screening, high risk reviews, excellent monitoring and risk mitigation skills, result-oriented with proven accomplishments with Team Leadership.
Overview
10
10
years of professional experience
Work History
Team Leader – Operations (Coinbase – Transaction Monitoring)
Teleperformance Global Service Pvt Limited
2022.01 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Motivated team members through recognition programs and performance-based incentives.
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Senior Executive- Sales
Casagrand Builder Pvt Ltd
2020.07 - 2022.01
- Maintained relationships with customers through regular follow-up calls and emails.
- Researched competitors' activities and provided recommendations on pricing structure changes based on research findings.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
- Coordinated and scheduled client meetings for sales representatives to maximize their productivity.
- Met performance standards consistently for answer rate, handle time and service quality.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
Customer Relationship Officer
Bank Bazaar
2019.07 - 2020.06
- Increased client retention through regular check-ins, updates on account performance, and sharing insights on market trends.
- Successfully collaborated with internal departments such as sales, operations, and compliance in order to provide exceptional end-to-end service for clients.
Accountant
Shubhadraa and Ajit
2014.12 - 2017.12
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Created journal entries accurately and timely for month end close processes.
Education
Bachelor of Commerce (CS)
GSS Jain College For Women – University of Madras
Chennai2013-01
Skills
- Mentoring
- Documentation And Reporting
- Shift Scheduling
- Technical Support
- Coaching
- Overtime Management
HIGHLIGHTS OF WORK EXPERIENCE
- Reviewed transactions and alert activity for Money Laundering concerns, identifying red flags, and escalating within AML frame work for further investigation.
- Conducted quality control on analyst to ensure account reviews on narrations are up to standards, and informed analyst of their errors and provided feedback on how they can improve on further reviews.
- Managed queue for alerted cases and escalations for risk review that included interactions with Darknet market, Scams, Terrorist Financing, OFAC, Child exploitation as well as various AML scenarios, Blockchain screenings and high-risk IP address investigations.
- Demonstrated KYC requirement, perform research, and articulated findings in a clear, concise manner that include relating supporting documents.
- Accessed the research, documentation, investigation, and monitoring conducted and provided report of findings ensuring the correct resolution decision was made.
- Meet and exceeded the production target and quality.
- Daily and weekly connect with Client for Business Review.
- Employee Performance review
EXPERTISE
- Anti money laundering
- Periodic and Trigger reviews
- Transaction monitoring
- Institutional and Individual KYC
- Sanctions, PEP, Adverse Media Checks
- Team management
- Quality Checker
- Proven organizational skills and ability to work successfully, independently, and proactively in a Team environment
DECLARATION
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
Timeline
Team Leader – Operations (Coinbase – Transaction Monitoring)
Teleperformance Global Service Pvt Limited
2022.01 - Current
Senior Executive- Sales
Casagrand Builder Pvt Ltd
2020.07 - 2022.01
Customer Relationship Officer
Bank Bazaar
2019.07 - 2020.06
Accountant
Shubhadraa and Ajit
2014.12 - 2017.12
Bachelor of Commerce (CS)
GSS Jain College For Women – University of Madras
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