Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chandini R

Bengaluru

Summary

Experienced Assistant Team Lead with a background in managing, directing and motivating team members to achieve optimal performance levels. Strong skills in coordination, delegation and conflict resolution, coupled with the ability to work under pressure and make decisions. Significant contributions include driving team productivity and improving processes while fostering positive work environments.

Overview

9
9
years of professional experience

Work History

Assistant Team Lead - Operations

IntouchCX
Bengaluru
09.2017 - Current
  • Worked closely with management in order develop goals for the team which aligned with overall organizational objectives.
  • Ensured compliance with all relevant laws, regulations, and guidelines applicable to the job duties.
  • Performed regular quality checks on products or services produced by the team to ensure accuracy of output according to predetermined standards.
  • Maintained accurate records of employee attendance, leave requests, overtime hours.
  • Analyzed customer feedback surveys and implemented changes accordingly based on results.
  • Assisted in training new employees on company policies and procedures.
  • Developed strategies to improve team productivity, efficiency, and customer service standards.
  • Managed multiple tasks simultaneously while meeting tight deadlines.

Consultant - Customer Support

Inteliminds
Bengaluru
01.2016 - 07.2017

Education

Bachelor of Commerce - Accounting And Finance

Seshadripuram College
Bangaluru
09-2015

Skills

  • Team leadership
  • Quality assurance
  • Regulatory compliance
  • Employee training
  • Customer service

Languages

  • English
  • Kannada
  • Hindi

Timeline

Assistant Team Lead - Operations

IntouchCX
09.2017 - Current

Consultant - Customer Support

Inteliminds
01.2016 - 07.2017

Bachelor of Commerce - Accounting And Finance

Seshadripuram College

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Chandini R