Senior Process Executive
Cognizant
- Dedicated and detail-oriented professional with hands-on experience in Geographic Information Systems (GIS), and data mapping.
- Skilled in mapping tools like Atlas, Super Mario, and Buganizer.
- Strong analytical and technical skills aimed at contributing to organizational success, while pursuing continued professional development.
- 3.5 years of experience at Cognizant..
- Managed daily operations of data processing workflows.
- Developed process documentation to enhance team efficiency.
- Trained new employees in the process and procedures.
- Implemented process improvements to streamline operations.
- Ensured compliance with company policies and standards.
- Assisted in troubleshooting system issues and user inquiries.
- Reviewed customer service requests and provided solutions within specified timelines.
- Created detailed documentation for each process to ensure compliance with regulations.
- Managed a team of process analysts, overseeing project execution and performance evaluations.
- Implemented quality control measures to reduce errors and enhance overall process efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.