Chandni Ansari

• Reviewing the cases (Exchange Online, Microsoft Teams, SharePoint Online, ODFB, Outlook, Azure Identity) with technical roadblock and suggesting the next action plan.

• Providing L2 support on cases to technical leads.

• Co-ordinating with Incident Manager and Customer Account Manager.

• Approving escalation for the cases that need Product Group involvement.

• Creating collaboration request/ICM/Bugs with Microsoft Product Group.

• Co-ordinating with Microsoft Product Group on escalated cases.

• Adhering to deliverables and KPI of Escalation Engineer role.

• Working knowledge on ServiceNow and Rave tool with Microsoft.

• Troubleshoot, And Resolve On-Prem& Cloud Email issues.

• Troubleshooting mail flow issues.

• Email Restoration,Relocation, Email Account Migration - On-Prem Exchange to Exchange online, Skype to Teams.

• AD administration (modify and mange user accounts and group permissions) adds, moves and changes.

• Cloud Exchange calendar/shared folder permissions and delegation.

• Performed a multiple administrative task in ECP and administering the Users, SFB, Password, Exchange and Security Management.

• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business.

• Microsoft Online Services (Office 365)\OWA.

• Maintain and update ticket problem management system.

• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions).

• Update user accounts permissions via PowerShell script.

• Creation and manage resource mailbox/MRT mailbox

• Performed Teams admin related tasks such as managing teams channels

• Ip whitelisting for service account in an Application.

• Performing and Managing Backup and Restore of Exchange Databases.

• Configuring and maintaining Microsoft Outlook and Outlook profiles of users.

• Reporting network operational status by gathering and prioritizing information and managing projects.

• Maximize network by monitoring performance through multiple sources.

• Troubleshooting Network problems and Outages.

• Configured, tested and maintained LAN/WAN components and connections.

• Scheduling upgrades and collaborating with Network architects on Network Optimization.

• Remote support of on-site engineers and end users/customers during installation.

• Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.

• Remote troubleshooting and fault finding if issues occur upon initial installation.

• Capacity management and audit of IP addressing and hosted devices within data center’s.

• Configuring and installing various network devices and services.

• Interacting with customers via email and phone for initial requirement capture.

• Working as a Server Engineer, Client handling.

• User creation on Active Directory.

• Creating mailbox on exchange server.

• Administering deployments of Exchange environments and messaging systems, including MS Active Sync (Handheld devices), Active Directory, IIS, Spam/Anti-virus filtering.

• Perform mailbox moves and restores.

• Monitor Microsoft server performance, run routine server diagnostic tests, perform, and monitor system.

backups.

• Monitor Exchange message queues, resolve non-deliveries, and perform message tracking and record.

status/findings in daily operations log.

• Maintaining firewall and security.

• Handling 60+ Offline Center Server

• Virtual Directory & Domain Hosting On live server.

• Installing, Upgrading, Troubleshooting, Configuring and Supporting Windows/Linux/Exchange Servers.

• Assembling and Installation of PC and PC OS and All Kinds of Software.

• FTP Configuration, providing specific User access on required FTP.

• Configuration of VPN Connection.