Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandni Munde

Pune

Summary

Dedicated and proactive customer service professional with six months of hands-on experience in providing exceptional support and building positive relationships with customers. Proven ability to handle diverse customer inquiries efficiently across various channels, including phone, email, and live chat. Skilled in utilizing CRM systems to manage customer interactions, resolve issues promptly, and maintain detailed records. Demonstrates excellent communication, empathy, and problem-solving skills, contributing to high levels of customer satisfaction and loyalty. Adept at working in fast-paced environments, multitasking, and collaborating effectively within a team. Committed to enhancing the customer experience and achieving company goals.

Overview

1
1
year of professional experience

Work History

CS Associate

Amazon Development Center
Pune
11.2020 - 01.2022
  • Helped customers locate items within the store using the inventory system.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer questions and provided store information.
  • Supported management team to facilitate task completion and meet performance goals.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.

Education

Bachelor of Engineering Technology - Computer Science

Jaywantrao College Of Engineering
Hadapsar,Pune,Maharashtra
05-2017

High School Diploma -

S B College Of Science
Aurangabad
05-2013

SSC -

New English School
05-2011

Skills

  • Multitasking
  • Professionalism
  • Patience
  • Communication
  • Problem-Solving
  • Product Knowledge
  • Multichannel Support
  • Adaptability
  • Technical Support
  • Prioritization

Timeline

CS Associate

Amazon Development Center
11.2020 - 01.2022

Bachelor of Engineering Technology - Computer Science

Jaywantrao College Of Engineering

High School Diploma -

S B College Of Science

SSC -

New English School
Chandni Munde