Drawing, Listening Music, Dancing
Mehar Kashyap
Customer Service Associate
Faridabad
Summary
Seeking a challenging position in the professional organization, where my skills and my education background can add value to the growth of the organization and allow development of my skills and be potentially helpful to the organization. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and working high-performance teams. Considered well in prioritizing tasks and optimizing workflows.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
CS Associate
Amazon
10.2020 - Current
- Chat process for Retail Profile
- Effectively handling inbound chats along with email help
- Portraying the company in positive way with prompt and professional demeanor
- Effectively handling sensitive issues while working according to company database
- Have a proper and effective performance metrics that is acceptable for the process
- Handling issue as a first contact resolution specialist from pre order to post order process
- Escalating issue to DART or SNR resolution specialist for issues that are outside my jurisdiction
- Performing well under high shrinkage and high contact flow during peak periods on double or triple concurrency
- Excellent time management skills according to the assigned CSSM tool
- Excellent performance maintenance during skill transfer from one Organizational Unit to another
- Excellent communication skills during weekly performance review.
Recruiter
TalenSys
01.2018 - 03.2019
- Profile
- Client handling and client request management
- Interviewing candidates and recruitment of candidates according to the job description
- Handling the recruitment team to meet the clients demand on time
- Candidate management according to client’s requirement.
Administration Manager
D.P.S School
- Maintaining the record for Non-Teaching staff
- Organization of fests and competition for kids
- Handling interviews for kids and seminars for parents of all the new admissions
- Handling the entrance test’s for kids of all age groups
- Working towards betterment of school and marketing on larger platforms to get the crowd
- Handling all the on field requirements of school.
Assistant/ Business Development Profile
ENSAP Engineering & Construction
01.2017 - 01.2018
- Worked as assistant.
- Practiced as a business developer
- Preparation of expression of interest, pre-qualification documents and technical proposals for tender bidding purpose.
- Identified CV as per the requirement of ToR from database.
- Maintaining of Management Information.
- Responsible for all secretarial job.
Assistant Manager
Test Cracker institute
03.2015 - 09.2015
- With Test Cracker institute
- Assisted in organization of demo sessions in different universities and helped students in joining the desired course in this institute.
Intern
Sunbeam
- Maintaining of Management Information
- Worked for 100 hours with an NGO sunbeam
- It consisted of both educational and extracurricular activities
- Prepared them for all kind of extracurricular and personality development programs
- Organized outings for organization.
Education
Scrum Master - Scrum Master
Scrum Alliance
Scrum Alliance 06.2023 - 06.2023
MBA - Operation Management
Welingkar Institute of Management
Mumbai 01.2022 - 12.2023
Bachelor of Arts - English literature with combination of Psychology and Sociology
Jyoti Nivas College
12th standard - undefined
Devsangha National School
10th standard - undefined
DAV Public School Faridabad
Skills
Good communication skillsPolite & approachable
Documentation and reporting
Systems monitoring
Employee management
Administrative support
Project Management
Mail handling
Strategic planning
Office administration
Relationship building
Customer interaction
Risk identification
Public speaking
Quality assurance
Risk mitigation planning
Documentation Management
Waterfall methodology
Google Workspace
First Aid/CPR
Good Telephone Etiquette
MS Office
Teamwork and Collaboration
Critical Thinking
Multitasking Abilities
Dependable and Responsible
PPE Compliance
Accomplishments
- 1st Runner up for fashion show (plus size) by Blu Sapphire Events for Charismatic Curvies of Maharashtra.
- Achieved certification through the Scrum Alliance as Certified Scrum Master.
- Organized a counseling session on Work Stress management for my team in Amazon. (3 hrs session non- certified)
- Model for Jewelry photo shoot for Senco Gold and Diamonds.
- Winner of singing and dancing competition in both school and college level.
- Winner of ice breakers in inter-state college competition with 20 colleges participating in it.
- Winner of drama competition at school level.
- Winner of flash mobs thrice at college level.
- Winner of solo singing at inter-state school level.
- Organized sociology event at college level.
- Worked as lead in organizing and getting sponsors for college fest and activities
Additional Information
Father’s Name: Mr. Uday Narayan Khaware
Spouse:- Mr. Ankush Anubhav
Date of Birth: 4/11/1994
Languages known: English, Hindi
Address: T11- 804, RPS Savana, Neher Par, Faridabad, Haryana- 121001.
Marital Status: Married
Kids: 2 (Daughter’s)
Interests
Timeline
Scrum Master - Scrum Master
Scrum Alliance
06.2023 - 06.2023
MBA - Operation Management
Welingkar Institute of Management
01.2022 - 12.2023
CS Associate
Amazon
10.2020 - Current
Recruiter
TalenSys
01.2018 - 03.2019
Assistant/ Business Development Profile
ENSAP Engineering & Construction
01.2017 - 01.2018
Assistant Manager
Test Cracker institute
03.2015 - 09.2015
Administration Manager
D.P.S School
Intern
Sunbeam
Bachelor of Arts - English literature with combination of Psychology and Sociology
Jyoti Nivas College
12th standard - undefined
Devsangha National School
10th standard - undefined
DAV Public School Faridabad