Utkarsh Verma
Bhopal
Summary
Dynamic professional with a proven track record at Byju's Think And Learn Ltd, excelling in strategic planning and sales techniques. Recognized for achieving top rankings and enhancing revenue generation. Strong communication and analytical skills drive exceptional customer satisfaction and operational efficiency. Committed to delivering results and fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
CS Associate
TATA Consultancy Services
Mumbai
07.2023 - Current
- Managed incoming customer calls to address order inquiries and issues promptly.
- Provided comprehensive support for customer inquiries, complaints, and returns.
- Executed sales processes effectively, generating revenue through prospecting efforts.
- Resolved billing discrepancies to enhance customer satisfaction and trust.
- Identified and corrected errors in invoice calculations to ensure accuracy.
Senior Presales Associate
Byju's Think And Learn Ltd
Bangalore
03.2021 - 11.2022
- Delivered comprehensive product information to customers, aligning offerings with specific needs.
- Facilitated Business Development Associates by providing top-quality resources for enhanced performance.
- Coordinated home and virtual demos, educating students and parents on Byju's programs to drive sales.
- Achieved top rankings in Pan India at positions one, four, and six during monthly cycles.
- Recognized for contributions through rewards and recognition programs, highlighting performance excellence.
Business Development Associate
Byju's Think And Learn Ltd
Bangalore
03.2021 - 06.2021
- Represented as Senior UPSC Counsellor, guiding aspirants in examination preparation.
- Provided professional advice and tailored courses for comprehensive preparation.
- Contributed to core sales strategies, enhancing revenue generation efforts.
L3 Senior Executive
Aegis Customer Support Services Pvt. Ltd
Bhopal
01.2020 - 12.2020
- Consulted with customers via outbound telephone communications to offer product or service information, process account cancellations, and collect complaint specifics while providing precise resolution solutions.
Representative Advisor
IBM Concentrix Ltd.
Pune
08.2019 - 12.2019
- Responded to customer inquiries and escalated complaints for timely resolution.
- Resolved disputes by delivering appropriate solutions and comprehensive information.
- Recognized as Employee of the Month for exceptional performance and dedication.
- Awarded for outstanding contributions, reflecting commitment to excellence.
Education
MBA -
Barkatullah University
Bhopal, Madhya PradeshBachelor in Commerce -
Barkatullah University
Bhopal, Madhya PradeshBachelor in music -
Raja Mansingh Tomar University
Bhopal, Madhya PradeshHigh School Diploma -
St . Joseph HRS School
Bhopal, Madhya Pradesh10th Standard -
Bal Bhavan School
Bhopal, Madhya PradeshSkills
- Strategic planning
- Sales techniques
- Billing resolution
- Communication skills
- Interpersonal communication
- Analytical thinking
- Time management
- Computer proficiency
Timeline
CS Associate
TATA Consultancy Services
07.2023 - Current
Business Development Associate
Byju's Think And Learn Ltd
03.2021 - 06.2021
Senior Presales Associate
Byju's Think And Learn Ltd
03.2021 - 11.2022
L3 Senior Executive
Aegis Customer Support Services Pvt. Ltd
01.2020 - 12.2020
Representative Advisor
IBM Concentrix Ltd.
08.2019 - 12.2019
MBA -
Barkatullah University
Bachelor in Commerce -
Barkatullah University
Bachelor in music -
Raja Mansingh Tomar University
High School Diploma -
St . Joseph HRS School
10th Standard -
Bal Bhavan School
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