Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Utkarsh Verma

Bhopal

Summary

Dynamic professional with a proven track record at Byju's Think And Learn Ltd, excelling in strategic planning and sales techniques. Recognized for achieving top rankings and enhancing revenue generation. Strong communication and analytical skills drive exceptional customer satisfaction and operational efficiency. Committed to delivering results and fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

CS Associate

TATA Consultancy Services
Mumbai
07.2023 - Current
  • Managed incoming customer calls to address order inquiries and issues promptly.
  • Provided comprehensive support for customer inquiries, complaints, and returns.
  • Executed sales processes effectively, generating revenue through prospecting efforts.
  • Resolved billing discrepancies to enhance customer satisfaction and trust.
  • Identified and corrected errors in invoice calculations to ensure accuracy.

Senior Presales Associate

Byju's Think And Learn Ltd
Bangalore
03.2021 - 11.2022
  • Delivered comprehensive product information to customers, aligning offerings with specific needs.
  • Facilitated Business Development Associates by providing top-quality resources for enhanced performance.
  • Coordinated home and virtual demos, educating students and parents on Byju's programs to drive sales.
  • Achieved top rankings in Pan India at positions one, four, and six during monthly cycles.
  • Recognized for contributions through rewards and recognition programs, highlighting performance excellence.

Business Development Associate

Byju's Think And Learn Ltd
Bangalore
03.2021 - 06.2021
  • Represented as Senior UPSC Counsellor, guiding aspirants in examination preparation.
  • Provided professional advice and tailored courses for comprehensive preparation.
  • Contributed to core sales strategies, enhancing revenue generation efforts.

L3 Senior Executive

Aegis Customer Support Services Pvt. Ltd
Bhopal
01.2020 - 12.2020
  • Consulted with customers via outbound telephone communications to offer product or service information, process account cancellations, and collect complaint specifics while providing precise resolution solutions.

Representative Advisor

IBM Concentrix Ltd.
Pune
08.2019 - 12.2019
  • Responded to customer inquiries and escalated complaints for timely resolution.
  • Resolved disputes by delivering appropriate solutions and comprehensive information.
  • Recognized as Employee of the Month for exceptional performance and dedication.
  • Awarded for outstanding contributions, reflecting commitment to excellence.

Education

MBA -

Barkatullah University
Bhopal, Madhya Pradesh

Bachelor in Commerce -

Barkatullah University
Bhopal, Madhya Pradesh

Bachelor in music -

Raja Mansingh Tomar University
Bhopal, Madhya Pradesh

High School Diploma -

St . Joseph HRS School
Bhopal, Madhya Pradesh

10th Standard -

Bal Bhavan School
Bhopal, Madhya Pradesh

Skills

  • Strategic planning
  • Sales techniques
  • Billing resolution
  • Communication skills
  • Interpersonal communication
  • Analytical thinking
  • Time management
  • Computer proficiency

Timeline

CS Associate

TATA Consultancy Services
07.2023 - Current

Business Development Associate

Byju's Think And Learn Ltd
03.2021 - 06.2021

Senior Presales Associate

Byju's Think And Learn Ltd
03.2021 - 11.2022

L3 Senior Executive

Aegis Customer Support Services Pvt. Ltd
01.2020 - 12.2020

Representative Advisor

IBM Concentrix Ltd.
08.2019 - 12.2019

MBA -

Barkatullah University

Bachelor in Commerce -

Barkatullah University

Bachelor in music -

Raja Mansingh Tomar University

High School Diploma -

St . Joseph HRS School

10th Standard -

Bal Bhavan School
Utkarsh Verma