Syed Mohammed Sohail
Hyderabad
Summary
Dynamic professional with extensive experience at Amazon, Focus ERP, and an HRMS software startup, specializing in customer service and data analytics. Proven ability to enhance customer satisfaction ratings through critical thinking and Python programming. Adept in statistical analysis and enterprise resource planning, consistently delivering impactful solutions in fast-paced environments. Committed to continuous learning and leveraging expertise in model testing, validation, and reformulation for strategic improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CS Associate
Amazon
Hyderabad
08.2023 - Current
- Handled confidential information relating to customer accounts while adhering strictly to company security protocols.
- Configured and maintained user accounts, permissions, access rights, and security settings in accordance with established policies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Talent Acquisition Specialist
OrangeShark
Hyderabad
03.2023 - 08.2023
- Monitored and analyzed recruitment metrics to identify trends and improve recruitment strategies.
- Conducted interviews to assist management in selecting most qualified candidates.
- Utilized Boolean search strings to identify passive candidates online.
Technical Specialist
Tech Mahindra
Hyderabad
08.2021 - 11.2022
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Business Analyst
Focus Softnet
Hyderabad
07.2019 - 06.2020
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
Education
Bachelor of Computer Applications -
Manipal University Jaipur
07-2025
Skills
- Critical thinking
- Problem solving
- Effective communication
- Python programming
- Data visualization
- Power BI
- Statistical analysis
- Enterprise resource planning software
- SQL databases
- Data analytics
- Data mining
- Neural networks
- Customer service
- Machine learning
Certification
- IBM Data Science
Custom
- Excel
- Power BI
- Tableau
- Jupyter
- Anaconda
- PyTorch
- Pandas
- NumPy
- TensorFlow
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1
Accomplishments
Amazon:
- Best Performer Award 2024 - For consistently exceeding the performance.
- Best Subject Matter Expert - For offering a helping hand in training new employee's with exceptional knowledge in the field.
Timeline
CS Associate
Amazon
08.2023 - Current
Talent Acquisition Specialist
OrangeShark
03.2023 - 08.2023
Technical Specialist
Tech Mahindra
08.2021 - 11.2022
Business Analyst
Focus Softnet
07.2019 - 06.2020
Bachelor of Computer Applications -
Manipal University Jaipur
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