Vandana Chauhan
Noida
Summary
Analytical AI Analyst skilled in data analysis and machine learning. Enhances customer satisfaction through effective account management and process documentation. Delivers AI analysis and support that strengthen service quality and client relationships. Manages data interpretation and relationship handling to facilitate informed decision-making and clear communication.
Overview
1
1
Certification
8
8
years of professional experience
Work History
CS Associate
Amazon
Noida, India
05.2026 - Current
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Identified and resolved customer needs, ensuring timely and effective solutions.
- Managed client relationships, organising regular meetings to discuss ongoing projects and future needs.
- Delivered clerical and administrative support across departments to enhance workflow efficiency.
- Trained and mentored junior administrative team members on procedures, fostering team knowledge and capability.
AI Analyst
Innodata
Noida
01.2026 - 05.2026
- Analysed data trends to enhance AI model development and optimise performance.
- Developed and maintained comprehensive documentation for processes and methodologies in AI analysis.
- Provided insights during team meetings on project progress and identified key challenges.
- Managed collection, evaluation, and secure storage of documents in permanent records.
- Executed daily operational tasks to ensure smooth workflow. accurately and efficiently.
Account Executive
Pozitive Energy electricity and gas Private Limited
Mohali
05.2022 - 07.2025
- Cultivated client relationships, enhancing customer satisfaction and retention.
- Oversaw account portfolios, ensuring timely communication with clients and stakeholders.
- Presented energy product offerings to potential clients at networking events, generating interest and potential leads.
- Partnered with cross-functional teams to design tailored energy solutions for clients.
Team Leader
Fusion BPO services
Mohali
10.2020 - 05.2022
- Oversaw workflow to maintain quality standards and adherence to operational guidelines.
- Facilitated team meetings to provide project updates and resolve team concerns.
- Conducted training sessions for new employees on company policies and procedures to ensure compliance and understanding.
Team Leader
Internacia India Marketing Pvt Ltd
Delhi
01.2019 - 09.2020
- Facilitated team meetings to share project updates and resolve issues collaboratively.
- Coordinated training sessions for new team members, enhancing onboarding experience and integration into the team.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
Education
Bachelor of Arts - Arts
HPU Shimla
Rajgarh Himachal Pradesh06-2016
Skills
- Customer insights analysis
- Data interpretation
- Trend analysis
- AI performance optimisation
- Nodejs
- RESTful APIs
- JavaScript frameworks
- MongoDB database
- Client relationship management
- Client engagement
- Critical thinking and problem resolution
- Leadership in teams
Certification
- Node.js Development Certificate – Udemy – 2025
Projects
- Event Booking API | Node.js, Express, MongoDB
Developed event booking system with user authentication and booking management. - E-commerce Backend API | Node.js, Express, MongoDB
Built REST APIs for products, users, and orders with JWT authentication. - Real-Time Chat Backend | Node.js, Socket.IO, MongoDB
Implemented real-time messaging using WebSockets with multi-user communication. - Task Manager API | Node.js, Express, MongoDB
Created CRUD-based task management API with structured database handling.
Education and Training
other
Timeline
CS Associate
Amazon
05.2026 - Current
AI Analyst
Innodata
01.2026 - 05.2026
Account Executive
Pozitive Energy electricity and gas Private Limited
05.2022 - 07.2025
Team Leader
Fusion BPO services
10.2020 - 05.2022
Team Leader
Internacia India Marketing Pvt Ltd
01.2019 - 09.2020
Bachelor of Arts - Arts
HPU Shimla