Chandni Pandey
Delhi
Overview
2
2
years of professional experience
Work History
Senior Sales Coordinator
Glazonoid Automates Pvt. Ltd.
Delhi
03.2023 - Current
- Assisted customers with inquiries about product features, usage instructions and troubleshooting issues.
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
- Collaborated with marketing team members on various projects such as advertising campaigns or website design initiatives.
- Ensured compliance with all applicable laws related to sales operations within the organization.
- Implemented process improvements that enhanced efficiency within the department.
- Analyzed customer feedback surveys to identify areas for improvement in product quality or customer service processes.
- Developed relationships with key stakeholders including customers, suppliers and partners.
- Maintained a database of current contacts, prospects and leads for future follow-up purposes.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Provided training and guidance to junior sales staff on customer service practices and procedures.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Directed and supervised staff performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Delegated work to staff, setting priorities and goals.
Education
BBA - Retailing
IGNOU
Delhi06-2025
Bachelor of Arts - English Honours
IGNOU
Delhi06-2024
High School Diploma -
Sarasvati Vidya Mandir
Kadipur03-2021
Skills
- Product knowledge
- Sales analysis
- Customer service
- Retail operations
- Team building
- Effective communication
- Problem solving
- Pipeline management
- Contract negotiations
- Sales training
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Sales Coordinator
Glazonoid Automates Pvt. Ltd.
03.2023 - Current
BBA - Retailing
IGNOU
Bachelor of Arts - English Honours
IGNOU
High School Diploma -
Sarasvati Vidya Mandir