Chandni Verma
IT Professional
Uttam Nagar
Summary
With over 8 years of experience in IT and technical support, expertise lies in application support, customer support, and account administration. Possess strong skills in Windows Operating System and Active Directory support. Motivation stems from a desire to enhance technical processes through data-driven improvements, ultimately leading to positive business outcomes. Utilize proven analytical techniques to identify weaknesses in technical operations and streamline business tasks. Approach prioritizes facts and data to drive advancements in technical performance and efficiency.
Overview
3
3
years of professional experience
Work History
Technical Support Advisor
TELEPERFORMANCE INDIA
- Handling the customers issues related to the Adobe Acrobat Application
Assistant Engineer
BHUSHAN POWER AND STEEL LTD
- Worked on SAP Functional Module- Material Management
Representative (Operations)
CONCENTRIX DAKSH
- Handling calls related to the booking made on makemytrip
Senior Associate
COFORGE TECHNOLOGIES
12.2019
- Assist the users with technical issues or requests
Business Process Lead
Tata Consultancy Services Ltd
03.2022 - Current
- Resolving technical issues of the customers
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Implemented remote support tools to quickly resolve offsite user issues, reducing the need for onsite visits.
- Performed preventative maintenance tasks proactively to minimize potential disruptions in daily operations.
- Increased first-call resolution rates by creating a comprehensive FAQ database for common user queries.
- Reduced downtime for end-users by providing timely resolution of technical issues and proactive maintenance.
- Developed detailed documentation for IT service desk procedures, enabling faster onboarding of new team members.
- Developed training materials to educate users on proper use of technology resources, reducing unnecessary helpdesk requests significantly.
- Mentored junior engineers, fostering a positive learning environment and promoting professional growth.
- Optimized workflows through automation and scripting, resulting in increased productivity for both the team and endusers.
- Coordinated software deployments while minimizing disruption to end-users during the process.
- Participated in after-hours on-call rotations, demonstrating a commitment to providing exceptional support for end-users around the clock.
- Delivered exceptional customer service by maintaining open lines of communication with users throughout the issue resolution process.
- Collaborated with cross-functional teams to implement infrastructure upgrades, resulting in improved system performance.
- Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
X - undefined
ASN Sr Sec School
XII - undefined
ASN Sr Sec School
B.Tech - Computer Science And Engineering
Ideal Institute of Technology, Ghaziabad, UPTU
Skills
AWS Administrator
Technologyproficiency
ServiceNow, Zoom, Bomgar, SAP, GitHub, Azure, O365, Zoho, Citrix, Windows XP/7/8/10, iOS, MS Office, SAP MM, ASP .NET
Personal Information
- Date of Birth: 11/09/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Projects
CMC LIMITED, PREET VIHAR, E-AADHAAR CARD, E-Aadhaar Card is based on ASP.Net framework which is an open source server side web application framework for web development. I worked in two modules: Admin & User. Admin module: Admin can modify the entire coding and structure of the system. User module: This module is meant for user, where a user can apply for the Aadhaar card and after getting the Aadhaar card number can login to the site., ASP.net, SQL Server Management Studio, .Net Framework 4.5, SQL Server 2008, Google Chrome, Mozilla Firefox
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Business Process Lead
Tata Consultancy Services Ltd
03.2022 - Current
Senior Associate
COFORGE TECHNOLOGIES
12.2019
Technical Support Advisor
TELEPERFORMANCE INDIA
Assistant Engineer
BHUSHAN POWER AND STEEL LTD
Representative (Operations)
CONCENTRIX DAKSH
X - undefined
ASN Sr Sec School
XII - undefined
ASN Sr Sec School
B.Tech - Computer Science And Engineering
Ideal Institute of Technology, Ghaziabad, UPTU
Similar Profiles
PRAVINA SURESH PAWARPRAVINA SURESH PAWAR
Customer Service Executive at Teleperformance IndiaCustomer Service Executive at Teleperformance India
Akshay BhanushaliAkshay Bhanushali
Customer Relations Executive at Teleperformance IndiaCustomer Relations Executive at Teleperformance India
Sahil MoudgilSahil Moudgil
Customer Care Executive at Teleperformance IndiaCustomer Care Executive at Teleperformance India
Anjali Abhishek ShuklaAnjali Abhishek Shukla
Customer Service Executive at Teleperformance IndiaCustomer Service Executive at Teleperformance India
Rithvik KhoslaRithvik Khosla
Assistant Manager – Front Office at The Leela Ambience GurugramAssistant Manager – Front Office at The Leela Ambience Gurugram