Chandra K
IT Service Delivery Leader
Chennai,TN
Summary
Strategic Global IT Service Delivery Leader with 20 years of experience driving enterprise‑wide service excellence, cloud and digital transformation and business‑aligned technology delivery. Proven in leading global teams and vendor ecosystems to modernize platforms, improve operational efficiency and ensure SLA, security, and compliance standards. Deep expertise in ITSM governance, automation, resource and financial planning, and stakeholder management. Recognized for scaling services, enhancing customer experience, and delivering resilient, high‑performing IT solutions.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Global Service Delivery Lead
Cargill
10.2021 - Current
- Led and owned ECM service delivery, supporting 25,000+ global users across a large food and agriculture organization, overseeing 100TB+ of enterprise content, and ensuring 99.9% SLA-driven platform availability.
- Defined and executed the ECM/xECM modernization roadmap by closely working with senior directors, reducing infrastructure costs by approximately 30%.
- Collaborated with SAP ERP team leads, business partners, and vendors for data archiving strategies.
- Implemented AI-enabled content management capabilities to accelerate business process turnaround.
- Established records management frameworks for structured and unstructured data, optimizing storage, and strengthening compliance.
- Oversaw security and audit compliance, achieving zero breaches across all regions.
- Conducted vendor management negotiations, generating approximately $1 million in annual savings through license monitoring.
- Managed service delivery operations using ServiceNow and BMC Remedy tools.
- Application and DB performance improvision through product best practices.
- Accelerated product model delivery and tracking workflow automation to achieve the better business outcome.
Migration Project Manager
DXC Technologies
03.2020 - 09.2021
- Executed migration of finance and supply chain applications to AWS cloud data center using agile methodologies.
- Coordinated with multiple stakeholders to align project objectives with timelines and budgets for $2M projects involving over 150 applications.
- Developed detailed schedules for application migrations, ensuring timely execution of each phase.
- Managed project governance by addressing risks and issues promptly while securing relevant support.
- Facilitated agile sprints, organized retrospectives, and conducted daily stand-ups to enhance team alignment.
- Cultivated partnerships with teams, vendors, and contractors to strengthen project collaboration.
- Led cross-functional teams to achieve project milestones within established deadlines.
Support Manager/Application Support Lead
DXC Technologies
08.2014 - 03.2020
- Managed end-to-end delivery of IT services for PLM tax supply chain logistics applications across Java, Oracle, .NET, and legacy systems.
- Hired and mentored L3/L4 support resources to achieve delivery goals.
- Served as primary contact for escalations related to supply chain business operations.
- Collaborated with account executives and directors to refine support delivery strategies.
- Oversaw third-party suppliers to ensure alignment with internal IT and business units within SLA.
- Drove vulnerability remediation and application performance enhancements through coding upgrades on legacy systems.
- Analyzed service request metrics to identify trends, adjusting technical staff training to ensure SLA compliance.
Senior Database Administrator/Database Consultant
HP Private India Ltd
10.2011 - 08.2014
- Managed 13-member DBA team, ensuring high performance and efficiency in operations.
- Executed database creation, migration, cloning, and schema restoration for various applications.
- Optimized database performance through tuning, significantly enhancing data retrieval efficiency.
- Provided guidance on database best practices and performance tuning strategies.
- Monitored SGA, tuned queries, resolved performance issues, and conducted thorough investigations.
- Rebuilt physical/logical standby to troubleshoot database issues effectively.
- Performed RMAN restoration for critical production servers to ensure data integrity.
- Automated DB alerts via email to reduce ticket volume for threshold values.
Database Administrator
Cognizant
01.2010 - 09.2011
- Created and migrated databases for clinical and research applications, including AstraZeneca's Touchstone, Cornerstone, Sapphire, and Quattro, ensuring data integrity and accessibility.
- Managed and supported AstraZeneca clinical databases.
- Implemented backup and recovery procedures to safeguard critical data.
- Configured user accounts, privileges, roles, and profiles in the database server to optimize access control and enhance security.
- Creating a CIP to reduce the occurrence of multiple alerts by applying customized scripts and solutions.
- Managed multiple databases running on different platforms, including Windows, Linux, and UNIX systems.
- Established security controls to protect client systems, reducing vulnerability to unauthorized access.
- Conducted training sessions for junior DBAs regarding best practices related to database administration.
Database Consultant
Pulse Technologies
01.2006 - 01.2010
- Provided consultation to database administration projects like DISCOM, HAL, etc. Provided SQL, PL/SQL, Oracle database, RDBMS, SQL Server, and BI studio training to a larger audience.
- Executed regular maintenance activities, including backups, integrity checks, and index rebuilds, to maintain optimal database performance.
- Maintained consumer data by managing space, including creating tablespaces, adding new data files, and creating rollback segments.
- Created comprehensive documentation on the design of databases including entity relationship diagrams and other diagrams.
- Conducted technical training sessions for employees to improve their database skills. for diverse employee age groups, enhancing their database skills.
- The data mining process included data validation procedures.
Education
Bachelor of Engineering - Electrical Engineering
VMKV Engg College
Salem, Tamil Nadu03-2003
Skills
Service delivery and Operational excellency
Certification
Certified Scrum Master
Languages
- Tamil
- English
- Hindi
- Kannada
Personal Information
Education
other
Timeline
Global Service Delivery Lead
Cargill
10.2021 - Current
Migration Project Manager
DXC Technologies
03.2020 - 09.2021
Support Manager/Application Support Lead
DXC Technologies
08.2014 - 03.2020
Senior Database Administrator/Database Consultant
HP Private India Ltd
10.2011 - 08.2014
Database Administrator
Cognizant
01.2010 - 09.2011
Database Consultant
Pulse Technologies
01.2006 - 01.2010
Bachelor of Engineering - Electrical Engineering
VMKV Engg College